user error

[kassem109]

hi
i recently active ZTE Qualcomm and Huawei Hisilicon modems Flasher
but whine i open HuaweiHiSiliconFirmwareWriter_v24
i always get user error please fix it and thank you .

[Valdemaras]

hi
i recently active ZTE Qualcomm and Huawei Hisilicon modems Flasher
but whine i open HuaweiHiSiliconFirmwareWriter_v24
i always get user error please fix it and thank you .

Hello,
What is your username or dongle id?

[kassem109]

Hello,
What is your username or dongle id?

sorry
Check account status

User : 0396DE986C
Credits left : 31
Support till : 13/09/2017

Activated features:
DC-Unlocker
Huawei CDMA modem unlocker
ZTE Qualcomm and Huawei Hisilicon modems Flasher

[Valdemaras]

sorry
Check account status

User : 0396DE986C
Credits left : 31
Support till : 13/09/2017

Activated features:
DC-Unlocker
Huawei CDMA modem unlocker
ZTE Qualcomm and Huawei Hisilicon modems Flasher

Are there more dongles / other boxes connected to pc maybe? On our side everything seems fine with your dongle.

[kassem109]

Are there more dongles / other boxes connected to pc maybe? On our side everything seems fine with your dongle.

no i connect only the dc dongle but always user error

[Valdemaras]

no i connect only the dc dongle but always user error

We will look into it more then and hopefully will have more info on this tomorrow.

[kassem109]

We will look into it more then and hopefully will have more info on this tomorrow.

ok thank you very much

[kassem109]

We will look into it more then and hopefully will have more info on this tomorrow.

i'm still get user error

[Valdemaras]

i'm still get user error

No news as of yet on this error, but we are checking.

[kassem109]

No news as of yet on this error, but we are checking.

hi
what about my problem i'm start losing my costumer because of your mistake

[Valdemaras]

hi
what about my problem i'm start losing my costumer because of your mistake

It's yet to be proved that it is our mistake, no news about it.

[kassem109]

No news as of yet on this error, but we are checking.

Capture1.JPG
if there is no solution i want refund
the problem from one week and you don't know how to fix it

[Valdemaras]

[ATTACH=CONFIG]n157316[/ATTACH]
if there is no solution i want refund
the problem from one week and you don't know how to fix it

Credits added back and activated feature removed. Hopefully we will locate why you got this error to avoid this problem in future.

[kassem109]

Credits added back and activated feature removed. Hopefully we will locate why you got this error to avoid this problem in future.

Check account status

User : 0396DE986C
Credits left : 50
Support till : 13/09/2017

Activated features:
DC-Unlocker
Huawei CDMA modem unlocker

thanx..