account blocked

[extrem69]

i am trying to unlock modem zte mf190, but after some tries telling me i have monitoring software (its not true) software all give me error "your account is locked"

first, how to solve problem monitoring if i dont have anything.
second, how to unlock account?

i have dongle updated to last version

[Valdemaras]

Please provide your dongle id so we can check the problem.