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Dongle not detected on latest HCU

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  • Dongle not detected on latest HCU

    Hello
    My credit is active on the Infinity best dongle. Unfortunately, the dongle is not recognized today after i am update to new version. Dangle serial number: 76C7236C . Please check my problem.
    Thanks
  • #2

    This problem is known and being investigated sadly at moment some users still face this same problem as you. May you add screenshot of how your dongle appears in device manager?
    Last edited by Valdemaras; 2020-05-29, 03:12 PM.

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    • #3

      i am go to infinity support and download smart card driver and install it.my problem if fixed.thank you

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      • #4

        Could you specify which driver you have downloaded? Thank you.

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        • #5

          Search in Google "infinity smart card driver". go to infinity website. Download and install all smart card driver that you found on it

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          • #6

            Yes, but there are many driver packs on their page that's why i'm asking which one you've installed.

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            • #7

              I am installed all of that

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              • #8

                Okay, thanks.

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                • #9

                  Same here. Which driver exactly is working with latest HCU?

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                  • #10

                    I found out that latest HCU Client v1.0.0.0362 is working only if no other smart cards are plugged into conputer.
                    Old HCU Client v1.0.0.0353 is wokring fine no matter what.


                    Fix this please as soon as possible.

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