my username is neiker0128 and has been blocked, pls help me

[neiker0128]

good, I need help my user has been blocked my user is neiker0128, on Sunday I made two recharges of 4 and 11 credits but since in 12 hours the credits never came, I made a refund and the user blocked it and today I made a recharge of 15 credits and was successfully processed but the user remains blocked, I do not speak English I have used a translator excuse me if it is not well written

[Valdemaras]

Yes, it has been blocked because payment has been reversed.