HCU Credits problem

[Valdemaras]

Which loader you select on HCU for your phone? It should have no problems detecting it if selected correct one, there may be multiple loaders, in which case try one by one until one of them works. Reconnecting phone to pc may be necessary before new attempt to use another loader. Keep in mind that this service works only with time license account, not credits as written in tutorials and purchase page on HCU website.

[maks10017]

Please put phone in testpoint mode, then open device manager on pc and make screenshot of how your phone appears there, thank you.

It seems that the PC drivers are correct
Screenshot_2.png

[Valdemaras]

Please put phone in testpoint mode, then open device manager on pc and make screenshot of how your phone appears there, thank you.

[maks10017]

It does read it and it says what's wrong and what to check, have you done it?

Test point also does not see

Read phone info
2021-09-03 03:20:55.301 Found fastboot device XTX7N19109001284
2021-09-03 03:20:55.316 Read phone info done!

SN: XTX7N19109001284


2021-09-03 03:20:55.378 Phone info data backup saved to file D:\hcu\Backup\20210903_032055_XTX7N19109001284.BAK

-------------------------

so, fastboot

Model: COR-L29
Firmware ver.: COR-L29 9.1.0.399(C636E3R1P12)
SN: XTX7N19109001284
Vendor: hw
Country: spcseas

[Valdemaras]

Can I ask you a question? The phone honor play cord-l29 does not read hcu

Read phone info

2021-08-31 19:21:22.598 Autodetect COM port and phone type start!
2021-08-31 19:21:23.388 Found COM port: COM3
2021-08-31 19:21:23.398 Found phone type: Huawei Android phone (HiSilicon CPU)
2021-08-31 19:21:23.406 Open COM port COM3 (Android Adapter PCUI (COM3))...
2021-08-31 19:21:23.541 Start read phone info!

Current security patch not supported!

2021-08-31 19:21:23.732 ERROR!

2021-08-31 19:21:23.756 We can not authorize mobile in this mode, please check supported models list, maybe device is supported with software (or hardware) testpoint.

It does read it and it says what's wrong and what to check, have you done it?

[maks10017]

Now fixed and can use credits.

Can I ask you a question? The phone honor play cord-l29 does not read hcu

Read phone info

2021-08-31 19:21:22.598 Autodetect COM port and phone type start!
2021-08-31 19:21:23.388 Found COM port: COM3
2021-08-31 19:21:23.398 Found phone type: Huawei Android phone (HiSilicon CPU)
2021-08-31 19:21:23.406 Open COM port COM3 (Android Adapter PCUI (COM3))...
2021-08-31 19:21:23.541 Start read phone info!

Current security patch not supported!

2021-08-31 19:21:23.732 ERROR!

2021-08-31 19:21:23.756 We can not authorize mobile in this mode, please check supported models list, maybe device is supported with software (or hardware) testpoint.

[maks10017]

Now fixed and can use credits.

Thank you, have a nice day !

[Valdemaras]

It is the same, the license was once on maks10017, I bought 4 credits there and writes that there is no license.

Now fixed and can use credits.

[maks10017]

This happened because you bought credits into account with expired time license, to fix it we need to know your user name.

It is the same, the license was once on maks10017, I bought 4 credits there and writes that there is no license.

[Valdemaras]

This happened because you bought credits into account with expired time license, to fix it we need to know your user name.

[maks10017]

Good afternoon, sorry for my stupidity, I bought 4 credits for bootloader honor play, but when I try to log in, the account writes:

"2021-08-31 17:55:17.085 Connecting to server...
2021-08-31 17:55:17.517 Connected!
License not valid, please renew!"

Tell me how to use these credits for their intended purpose.Thank you to everyone who responded.
Screenshot_1.png