credit gone

[BLAWTUN]

hi i have a account wit 7 credit
i try to unlock modem i get error diagnostic port not found .
now i have 0 credit

[CODEDC - Unlocker 2 Client 1.00.1442

Detecting modem :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found Applications port COM15

Found modem : E3531
Model : Huawei E3531 / MegaFon M21-4
IMEI : 867424023030475
Serial NR. : D7L7S16305000849
Firmware : 21.318.31.01.314
Compile date / time : Feb 6 2015 15:10:57
Hardware ver. : CH1E3531SM
Dashboard version : IEW_Win4.0.3.2_20140429122200_Mac4.0.3.2_140429.09 1320
SIM Lock status : Locked (Card lock)
Wrong codes entered : 10 (unlock attempts left : 0)
][/CODE]

Check account status

User : bennasr26
Credits left : 0


Unlocking, please wait ...

Diagnostic port not found !

Error code 91

unlock failed !

[Vincentas]

7 credits added back to your account.
Also, try to open device manager after this error. Check for new unknown device that would belong to your modem there. Update/install drivers for them, then try to repeat unlock.
If still same error, the unfortunately it will not be possible to unlock this device because unlock counter is blocked (unlock attempts left: 0)

[seroglu1]

Hey there,

I just bought 29 credits for my MR6550 IMEI change, so every time I try, it says the test failed, and when I check again, it shows that my credit is zero as well. The EMIE did not change, but it looks like I lost my credit. Is there anyone who can help me with that, please?

[Valdemaras]

Hey there,

I just bought 29 credits for my MR6550 IMEI change, so every time I try, it says the test failed, and when I check again, it shows that my credit is zero as well. The EMIE did not change, but it looks like I lost my credit. Is there anyone who can help me with that, please?

Your device is not even in the supported models list. Please avoid purchases without checking first as help is free here. Credits were added back.