My Credit is 0 !!!

[doohab]

Hi all,
Yesterday I've bought an amount of credit of 15 euro, Today my credit is 0 !
I didn't use any of your services, Come On!!!

This is the payment confirmation from my PayPal account:

PayPal.png

DC-Unlocker didn't work and here is my problem:

https://forum.dc-unlocker.com/forum/modems-and-phones/huawei/156561-unknown-error-354

Why do I have to pay for something that is not working?

[Valdemaras]

0 information for us to check problem, provide some then we can check.

[doohab]

Its doohab,
my username is doohab, exactly like my user in this forum.

[Valdemaras]

Its doohab,
my username is doohab, exactly like my user in this forum.

Your credits now added back, next time check if your device is supported for service that you are trying to use before you spend money on it.

[doohab]

Thank you, and sorry I panicked a bit.
Anyway, If my device is not supported, does that mean that I get a refund?
My phone is :
Huawei MediaPad s7-721u
some people call it Huawei MediaPad Youth 2.

I don't know.

That's why I tried the software, I was depending on the auto detecting feature.

[Valdemaras]

Thank you, and sorry I panicked a bit.
Anyway, If my device is not supported, does that mean that I get a refund?
My phone is :
Huawei MediaPad s7-721u
some people call it Huawei MediaPad Youth 2.

I don't know.

That's why I tried the software, I was depending on the auto detecting feature.

This device is supported for network unlock and bootloader code reading. https://www.dc-unlocker.com/android-feature-table