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  • Haven't received the password

    Hi,

    Just how long does it take to receive the password to DC Unlock, after we pay?

    My username is inesalopes (on the unlock purchase).

    Thanks,
    Inęs

  • #2
    Originally posted by Ines Lopes View Post
    Hi,

    Just how long does it take to receive the password to DC Unlock, after we pay?

    My username is inesalopes (on the unlock purchase).

    Thanks,
    Inęs
    Takes usually 1-2 minutes. Your's did not arrive because you made grammar mistake in your email address, now password was re-sent. Also your account is temporary disabled. If you made a payment via paypal then log into email box which is linked to paypal account, there will be a mail that contains verification link, after you click it account will be verified and accessible, please check spam box as well.
    >>Free Octohide VPN for Android, find it on Google Play Here<<

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    • #3
      Thank you for your reply.

      I have now received the password, thank you.

      Regarding that other email with the verification link, I haven't received it (only the invoice).

      Comment


      • #4
        Originally posted by Ines Lopes View Post
        Thank you for your reply.

        I have now received the password, thank you.

        Regarding that other email with the verification link, I haven't received it (only the invoice).
        As it seems the account is now blocked not becuase of unverified payment, but because of reversed payment. If it wasn't initiated by you then contact paypal about it, if it was done by you then you need to cancel payment reversal in order for us to unblock your account. If you do the latter inform us about it.
        >>Free Octohide VPN for Android, find it on Google Play Here<<

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        • #5
          Originally posted by Valdemaras View Post
          As it seems the account is now blocked not becuase of unverified payment, but because of reversed payment. If it wasn't initiated by you then contact paypal about it, if it was done by you then you need to cancel payment reversal in order for us to unblock your account. If you do the latter inform us about it.
          I'm sorry but that doesn't make any sense. On my Paypal account it appears as completed. Nothing else.
          Related Transaction
          Aug 3, 2016 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details €7.00 EUR

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          • #6
            Originally posted by Ines Lopes View Post

            I'm sorry but that doesn't make any sense. On my Paypal account it appears as completed. Nothing else.
            Related Transaction
            Aug 3, 2016 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details €7.00 EUR
            Reversal now canceled as i see on our side and account unblocked. You should be able to log in.
            >>Free Octohide VPN for Android, find it on Google Play Here<<

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            • #7
              Thank you. Got my account unblocked. Will live chat now about something else.

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