Refund please

[duyberry79]

Today i pay 19 EURO for flash factory firmware on mate 9, but here is log:
11/17/2018 6:51:21 PM Starting to write device in FASTBOOT mode...
File to update: HLMHAAL00AM00A069_Board Software_China_Nonspecific_Android 7.0_EMUI 5.0_05021YVS_A_2._inc_testpoint.dgtks
Device detected:
COM37: HUAWEI USB COM 1.0 (COM37)

Writing bootloader...
Writing HLMHAAL00AM00A069_Board Software_China_Nonspecific_Android 7.0_EMUI 5.0_05021YVS_A_2._inc_testpoint_4.dtwork...
Error writing Bootloader
11/17/2018 6:51:58 PM Writing device finished - INCOMPLETE

i try many factory firmware but can not complete.

here is my order:

Order title:	DC-Phoenix + HCU timed license for duyberry79 account -
Transaction reference:	5BEFFC30BAF19262
Date and time of payment:	On Saturday, 17 November 2018 11:31:00 UTC
Payment method	HiPay wallet account no. 8066635/Bank card3DS
Buyer:	[email protected]

No.0: 985786	DC-Phoenix + HCU timed license for duyberry79 account	19,00 EUR	1	19,00 EUR
Your order total inc. VAT:				19,00 EUR

please refund me. big thanks

[Valdemaras]

Refund request now forwared and will be completed later during the day.