E5372 not unlocked lost credits

[braindead]

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DC - Unlocker 2 Client 1.00.1428

Detecting modem :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found Applications port COM419

Found modem : E5372
Model : Huawei E5372 / MegaFon MR100-3
IMEI : 864578013058037
Serial NR. : N7GDW14812005953
Firmware : 21.270.09.00.84
Compile date / time : May 20 2014 09:00:52
Hardware ver. : CL1E5372SM
Dashboard version : WEBUI_13.100.10.00.84_E5_V7R1_V3R2
SIM Lock status : Locked (Card lock)
Wrong codes entered : 9 (unlock attempts left : 1)

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Check account status

User : braindead
Credits left : 0

Activated features:

Software debugger

Unlock Huawei E5372 / MegaFon MR100-3 (864578013058037) cost 0 cr
Service text tutorial: https://www.dc-unlocker.com/huawei-e...d-unlock-guide

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Unlocking, please wait ...

AT command error

Error code 37

unlock failed !

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I lost my credits on this operations and router not unlocked

[Valdemaras]

Did the unlock counter moved by one after this attempt?

[braindead]

Did the unlock counter moved by one after this attempt?

Yes it did, tryed more than one time and counter moved

[braindead]

I tried again and now counter is at 0

[Valdemaras]

Means device runs customized firmware and won't be possible to unlock it. Should i check for refund or add credits back to your account?

[braindead]

Means device runs customized firmware and won't be possible to unlock it. Should i check for refund or add credits back to your account?

Yes please check for refund , best regards

[Valdemaras]

Refund now completed.