Refund Please

[setsuki]

I wanted to repair my Huawei Nova with DC Phoenix, but it fails with an error.
I think you are all excellent staff.
So you guys know that I haven't used it since the April 15th error.

I got the message "The account is not used on the BTV device" in the chat, but I couldn't understand it.
I want you to tell me.

I purchased 19 credits on 2020-04-15. Please refund this credit only.

ID: setsuki
Paypal transaction ID: 8KP492429R821705M

Let us know if you need more information.
I believe in getting a refund. Thank you.

[Valdemaras]

Your account has been used to repair BTV- device, therefore no refund can be issued to you.

[setsuki]

I now understand BTV devices.
I repaired the BTV device January and last year.
I don't want a refund for them.
I thank you there.

The 19 credits I purchased on April 15 were for repairing the Huawei Nova.
I not used for BTV devices.
I have not repaired anything after April 15th.
I'd like you to refund only the credits on April 15th, but not good?
If you can't get a refund, please tell us more about why.
I'm not sure about BTV devices, but ...
Is it not until April 15th that I repaired the BTV-device?
I used DC Phoenix a number of times on April 15th and all couldn't be repaired with errors.
I haven't used it since April 15.

[Valdemaras]

Refund completed already.