payment refund

[rafftb]

hi all, can i ask a refund on my card please? i spent 15 euro but cant'use it with my phone

[Valdemaras]

Provide log info from software.

[rafftb]

account: rafftv
22/03/2021 17:59:21
HCU Client v1.0.0.0378

Before detection connect cable to usb and enable Manufacture mode !

Qualcomm and HiSilicon: *#*#2846579#*#*
MTK: *#*#14789632#*#*
Windows: ##2846579#

ProjectMenu
1.Background setting
2.USB ports setting
Select Manufacture mode


2021-03-22 17:59:35.774 Checking account rafftv...
2021-03-22 17:59:35.779 Connecting to server...
2021-03-22 17:59:36.058 Connected!

Account: rafftv
Credits left: 17
Check success!

[Valdemaras]

Log from software with an error obviously, because if service was provided refund not available, regardless if you used for purpose it was made or not.

[rafftb]

i just made an error to buy this credit, i still have 17 credits, left, can i have it back please? i really need that money

[Valdemaras]

i just made an error to buy this credit, i still have 17 credits, left, can i have it back please? i really need that money

You have only 2 left, other credits were returned for free out of good will to repeat service. If you want i can check for refund for them.

[rafftb]

sorry but i have 17 i made a recharge of 15 credit for 15 euros where are? can i have my 15 euros back i didn't use it