Refund for credits unable to be used

[mov0021]

I got the following error through HCU Client:

Read Bootloader code

2021-08-02 18:02:34.036 Autodetect COM port and phone type start!
2021-08-02 18:02:34.869 Found COM port: COM10
2021-08-02 18:02:34.886 Found phone type: Huawei Android phone (HiSilicon CPU)
2021-08-02 18:02:35.074 Open COM port COM10 (Android Adapter PCUI (COM10))...
2021-08-02 18:02:40.226 Connecting to server...
2021-08-02 18:02:40.771 Connected!

Read bootloader code fail!
Not supported/unknown chipset!

Memo log saved to C:\Users\Administrador\Documents\HCU\Logs\20210802 _180243_HCU_ReadBootCode_456789012345678.txt

I won’t be able to use this phone without my bootloader unlocked. Can I get a refund for the credits I purchased for this failed task? My username is mov0021.

[Valdemaras]

What phone it is and what android it runs?

[mov0021]

Hi, Valdemaras, it is a Huawei FIG-LX3 (HUAWEI P Smart); it runs EMUI 9.1.0 under Android 9.

[Valdemaras]

It is not serviceable in this mode, it is written on purchase page that works with time license account.

Can only read Bootloader unlock code for it, possible only via software/hardware testpoint, guide: https://hcu-client.com/huawei-bootlo...via-testpoint/
software testpoint available for devices with up to android 10.0 (downgrade to android 9.0 may be necessary first)

Service works only with time license account, not credits. Price is shown on purchase page when you select correct item to buy