Purchased and still zero balance

[kuwaaiitt]

hi

I paid an amount in order to open the lock, but when entering the server,
the message appears that the balance is zero, where I paid by the Visa Card and is deducted 19 euros


Check account status

User : kuwaaiitt
Credits left : 0

[kuwaaiitt]

Hello .. Will it be possible for i get a refund?
I made a wrong choice for netgear m5 unlock i paid with my visa card on 3/26/2022 my username is kuwaaiitt, thank you in advance for your help.

[Valdemaras]

Refund for time license not available but I can convert your license into 19 credits.

[kuwaaiitt]

Good, you can do that.. I want to use it to unlock netgear m5

[Valdemaras]

Now converted into credits.

[kuwaaiitt]

My balance is zero, what I do and do not want to transfer it or return it?

[Valdemaras]

User kuwaaiitt has 19 credits in it's account right now.

[kuwaaiitt]

finally appeared

Thank you