Error 37 - E8372 unlock failed - refund please

[r1chard]

Many thanks.

[Vincentas]

Can I get these refunded out of my account as I no longer have any use for them? Thanks.

Refund completed.

[r1chard]

Can I get these refunded out of my account as I no longer have any use for them? Thanks.

[Vincentas]

Unfortunately, this version if modem is not supported. Credits were not taken for unsuccessful unlock and are left on your account.

[r1chard]

DC - Unlocker 2 Client 1.00.1442

Detecting modem :

selection :
manufacturer - Huawei modems
model - Huawei AuthVer 4 modem (New)

Selected Applications port COM3

Found modem : E8372
Model : Huawei AuthVer 4 modem (New)
IMEI : 866457025801650
Serial NR. : B7Z7S16C27000447
Firmware : 21.318.01.02.405
Dashboard version : WEBUI_17.100.14.04.405_RE5
Web UI version : WEBUI_17.100.14.04.405_RE5
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 0 (unlock attempts left : 10)

================================================== =================

Unlocking, please wait ...

AT command error

Error code 37

unlock failed !

Please can I get a refund for the credits on my account (username: rhayhoe) as I only purchased these to unlock this particular device?
Thank you.