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Credit bought with paypal but then received refund. Access denied in client program

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  • Credit bought with paypal but then received refund. Access denied in client program

    I bought 7 credits with paypal, but I received immediately a refund message. Credits are not awarded and client program shows "access denied" with check login functionality.
    What to do?

  • #2
    Could you write your username?

    Comment


    • #3
      Originally posted by Vincentas View Post
      Could you write your username?
      This just happened to me too and I tried with two different Paypal credit cards. chrispwelsh is my username. Please can you fix this asap as I need to use my phone ASAP.

      Comment


      • #4
        Originally posted by chrispwelsh View Post
        This just happened to me too and I tried with two different Paypal credit cards. chrispwelsh is my username. Please can you fix this asap as I need to use my phone ASAP.
        Your payment is refunded, because you used unverified paypal account. For security reasons our system automatically refunds payment from unverified paypal accounts. You need to contact paypal and verify your account. Then our system will not refund your payment.

        Comment


        • #5
          account blocked or email verification pending

          I bought 8 credits with paypal and client program shows "account blocked or email verification pending" with check login functionality!! Why?? My username is ekerer

          Thanks

          Comment


          • #6
            Originally posted by ekerer View Post
            I bought 8 credits with paypal and client program shows "account blocked or email verification pending" with check login functionality!! Why?? My username is ekerer

            Thanks
            Hello. Your account is blocked. An email with unblock link should be sent to your email address. Please follow this link to unblock your account.

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