E5830 error code 21

[allupuca]

Hi,

I have tried to unlock my e5830 at least 10 times, it goes up to 100% and then I always get the same error message (error code 21).
-----------
DC - Unlocker 2 Client 1.00.0388

Detecting card :

selection :
manufacturer - Huawei datacards
model - Huawei E5830/E583x
application port - COM21
diagnostic port - COM17

Found modem : E5830
Model : Huawei E5830/E583x
IMEI : 35410303060XXXX
Firmware : 666.11.03.04.110sp01
Dashboard version : UTPS13.001.07.01.22_MAC13.305.05.01.22
Serial NR. : Y84CAC19B1800289
SIM Lock status : Locked (Card Lock)
----------
Unlocking, please wait ...
Preparing Boot Download mode ... OK
Reading Unlock code ... OK
Now press "SHIFT" key and hold while modem restarts!
Restarting modem ... OK
unlock failed !
(error code 21)

[Vincentas]

Could you contact us by live chat from our web page? Code was readed, but somewhy it can not be enterred. If you would contact by live chat I would give you the code and the way to enter it.

[allupuca]

Thanks for your support. Your solution worked perfectly!