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Provide detect info please, i think your modem has a blocked unlock counter, therefore you get this error. Make sure modem is detected with both com ports for unlock to work, if you still get same error while modem is detected with application and diagnostics com ports means reset of the counter is not possible.
Unfortunately but this firmware that your device runs is not supported by dc-unlocker at the moment, maybe someday in future, no exact date. Currently we do not have solution to this problem. 4 credits added back to your account.
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