E5577-321 Zain write firmware error

[Azzamajaj]

Hello
LOG
-------------

User: Azzamajaj
User credits: 4
26/03/2016 06:45:25 م Starting to write device...
Validating file...
File to write: G:\Qassem\Huawei_E5577s_321_Firmware_21.180.99.03. 00_general_SIGNED.dgtks
File version: 21.180.99.03.00
Looking for attached port...
Attached port found: COM3
Changing device to download mode...

USB Device REMOVAL
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_1442
Instance id: 6&355609f4&0&2

USB Device INSERTION
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_1442
Instance id: 6&355609f4&0&2
Device has signed firmware
Device found
Preparing to write...
Device Product: HUAWEI BV7R11EC1
Writing file 1 of 10...
Error downloading file 1 of 10
Error writing software

USB Device INSERTION
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_14DC
Instance id: 6&355609f4&0&2
26/03/2016 06:46:16 م Writing device finished with ERROR
Switching Diagnostic ports

USB Device REMOVAL
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_14DC
Instance id: 6&355609f4&0&2

USB Device INSERTION
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_1442
Instance id: 6&355609f4&0&2

Only 1 modem, selected to get information

Getting information from the device...
Getting information from the device...OK

Model: E5577s-321
Application port: COM3
Diagnostic port: --
IMEI: 867262024662809
Firmware Version: 21.200.07.02.1367
Build Date: --
DL Ver:2.0
DL Info:
swver:21.200.07.02.1367
isover:WEBUI_17.100.11.03.1367_MRE5
webuiver:WEBUI_17.100.11.03.1367_MRE5
product name:E5577s-321
dload type:0
Authority Id:867262024662809,0
Authority Ver:2

User: Azzamajaj
User credits: 0
26/03/2016 06:49:27 م Starting to write device...
Validating file...
File to write: G:\Qassem\Huawei_E5577s_321_Firmware_21.180.99.03. 00_general_SIGNED.dgtks
File version: 21.180.99.03.00
Looking for attached port...
Attached port found: COM3
Changing device to download mode...

USB Device REMOVAL
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_1442
Instance id: 6&355609f4&0&2

USB Device INSERTION
Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
VidPid: VID_12D1&PID_1442
Instance id: 6&355609f4&0&2
Device has signed firmware
Device found
Preparing to write...
Device Product: HUAWEI BV7R11EC1
Writing file 1 of 10...
Error downloading file 1 of 10
Error writing software
26/03/2016 06:50:17 م Writing device finished with ERROR
---

device reboot to normal and for sure still on the old firmware and my credits GONE anyway there is any fix for this ?

thanks

[Vincentas]

Means you will not be able to write this firmware to your modem.

[Azzamajaj]

and no credits refund ?

[Valdemaras]

and no credits refund ?

As you can see on message that appears before software launches credits lost in flashing could not be returned or refunded.