"ERROE CODE 12-Getting Device information error"

[Dilshan Madushanka]

when i going write using Huawei Dash Bord writer iam getting an error"ERROE CODE 12-Getting Device information error"
how to fix this and write new dashboard


Detauls of my dongle

Found modem : E3372
Model : Huawei E3372h
IMEI : 868757026177***
Serial NR. : G4PDU15B07000271
Firmware : 21.200.07.00.805
Compile date / time : Aug 19 2015 20:09:19
Hardware ver. : CL2E3372HM
Dashboard version : UTPS23.015.06.02.03_MAC23.015.06.02.03_LNX23.015.0 6.02.03
SIM Lock status : unlocked
Wrong codes entered : 0 (unlock attempts left : 10)

[Vincentas]

All modem drivers installed correctly?

[Dilshan Madushanka]

Yes correct

[Valdemaras]

Yes correct

E3372h is not supported for dashboard writing on Huawei Dashboard writing tool.

[Dilshan Madushanka]

Then how can i writer my dashboard

Could you give me a step by step details

[Valdemaras]

Then how can i writer my dashboard

Could you give me a step by step details

We do not have other tools for writing dashboard into device therefore no additional information on it. If device operates via com ports then could try to use it from Mobile partner software.