Error 'Compatible COM ports not found!'

[craventoby]

I've paid for 4 credits, but I can't even get HCU to detect my Honor 9 Lite.

Log is as follows:

Before detection connect cable to usb and enable Manufacture mode !

Qualcomm and HiSilicon: *#*#2846579#*#*
MTK: *#*#14789632#*#*
Windows: ##2846579#

ProjectMenu
1.Background setting
2.USB ports setting
Select Manufacture mode

2018-08-30 21:38:01.204 Checking account cobytraven...
2018-08-30 21:38:01.215 Connecting to server...
2018-08-30 21:38:01.974 Connected!

Account: cobytraven
Check success!

Credits left: 4

2018-08-30 21:38:13.177 Autodetect COM port and phone type start!
2018-08-30 21:38:13.187 Compatible COM ports not found!

2018-08-30 21:38:13.198 ERROR!

Phone not found !

Any ideas what I need to do?

[Vincentas]

What are you trying to do with our software for your phone? Phone is fully working?Hisuite installed?

[craventoby]

Sorry - the phone is brand new and fully working, Hisuite is installed, manufacture mode is enabled, OEM unlocking is enabled, usb debugging is enabled. Really not sure what I've missed.

[Vincentas]

Sorry - the phone is brand new and fully working, Hisuite is installed, manufacture mode is enabled, OEM unlocking is enabled, usb debugging is enabled. Really not sure what I've missed.

What are you trying to do to your phone by using our software?

[craventoby]

What are you trying to do to your phone by using our software?

I'm trying to get my bootloader unlock code

[Valdemaras]

Ok, where do you see your phone in device manager? Can add screenshot.

[Jakkalsie]

I have exactly the same problem as described by "craventoby". Here is the screenshot of my Huawei P20 Lite in device manager:

[Valdemaras]

I have exactly the same problem as described by "craventoby". Here is the screenshot of my Huawei P20 Lite in device manager:

Then it's either not in manufacturer mode as described in guide or mobile as firmware issues.