E3372 unlock code not working

[nipund]

Hi,

I used 7 credits to generate an unlock code for a E3372, but the unlock code does not work. Would it be possible to get a refund since it seems that this modem on this firmware is not unlockable?

[Valdemaras]

Please provide modem detection info.

[nipund]

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DC - Unlocker 2 Client 1.00.1431

Detecting modem :

selection :
manufacturer - Huawei modems
model - Huawei AuthVer 4 modem (New)

Selected Applications port COM3
Selected Diagnostics port COM4

Found modem : E3372
Model : Huawei AuthVer 4 modem (New)
IMEI : 861821039759078
Serial NR. : G4P7S17310005971
Firmware : 21.318.01.00.393
Compile date / time : Mar 1 2017 09:45:32
Hardware ver. : CL2E3372HM
Dashboard version : UTPS23.015.05.05.393_MAC23.015.05.05.393_LNX23.015 .16.00.393
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 1 (unlock attempts left : 9)

================================================== =================

[Valdemaras]

What error you get if you do auto unlock instead of code generation?