Huawei P20 Lite - Cannot access device

[ailincai2000]

Hi, I need to extract data from a dead Huawei P20 lite. Seems it's always in testpoint mode ( HUAWEI USB COM 1.0 ) when I connect to PC. As far as I know no manipulation has been done to rom/flash.
I thought that paying 19euro to get my data would worth ... but it's not working. So if DC Phoenix cannot do it I want a refund please. I suggest to add some feature to software to avoid these situations, I mean: test if you can access the phone and say it to me so I choose to pay knowing you'll do the job.
If there's something I'm missing then please advise and I will try ( one day of licence left ).

I put here the logs:

------ EMMC DUMP -------

DC Phoenix 0.0.0.164
user:ailincai2000

Device detected:
COM8: HUAWEI USB COM 1.0 (COM8)
BOOTLOADER selected to update:Kirin659_T0_A8.0_V1
21/10/2021 22:36:04 Starting to write device...

Process identifier:35069618

Validating file...

Writing bootloader...
Step 1...
Step 2...

Waiting for device REMOVAL/INSERTION...

Waiting for fastboot device...

USB Device REMOVAL
Type: @oem205.inf,%huawei06%;HUAWEI USB COM 1.0
VidPid: VID_12D1&PID_3609
Instance id: 5&e405ebf&0&1

USB Device INSERTION
Type: @oem224.inf,%hwfastboot%;Android Sooner Single ADB Interface
VidPid: VID_18D1&PID_D00D
Instance id: 0123456789ABCDEF
Device found: 0123456789ABCDEF


Looking for a device in fastboot mode
Device found: 0123456789ABCDEF

Waiting for answer...

Getting IMEI...
Waiting for answer...
Getting build number...
Getting model ...
Getting battery state...
Getting backdoor info...
Getting lock state info...
Getting lock boot info...
Cannot get info from device


Software written
21/10/2021 22:38:01 Writing device finished OK

Trying to get partitions list
Fatal error: Cannot access to device

Cannot get partitions list


------ EMMC DUMP -------

DC Phoenix 0.0.0.164
user:ailincai2000

Device detected:
COM8: HUAWEI USB COM 1.0 (COM8)
BOOTLOADER selected to update:Kirin659_T0_A8.0_V2
21/10/2021 22:49:16 Starting to write device...

Process identifier:35069722

Validating file...

Writing bootloader...
Step 1...
Step 2...

Waiting for device REMOVAL/INSERTION...

Waiting for fastboot device...

USB Device REMOVAL
Type: @oem205.inf,%huawei06%;HUAWEI USB COM 1.0
VidPid: VID_12D1&PID_3609
Instance id: 5&e405ebf&0&1

USB Device INSERTION
Type: @oem224.inf,%hwfastboot%;Android Sooner Single ADB Interface
VidPid: VID_18D1&PID_D00D
Instance id: 0123456789ABCDEF
Device found: 0123456789ABCDEF


Looking for a device in fastboot mode
Device found: 0123456789ABCDEF

Waiting for answer...

Getting IMEI...
Waiting for answer...
Getting build number...
Getting model ...
Getting battery state...
Getting backdoor info...
Getting lock state info...
Getting lock boot info...
Cannot get info from device


Software written
21/10/2021 22:51:13 Writing device finished OK

Trying to get partitions list
Fatal error: Cannot access to device

Cannot get partitions list

[Valdemaras]

Sadly refund not available regardless of the outcome, positive or negative, it says so on message box that appears during launch of software. DC-phoenix is for reviving phone and to do that you need to attempt flash board software while in testpoint. We also do not provide any service to "extract data" from dead devices, these services usually cost hundreds or even thousands of dollars out there not 19 euros. Mobile repair guide here: https://www.dc-unlocker.com/DC-Phoen...epair-tutorial