credits gone but not unlocked

[zxcvwas]

credits gone but not unlocked

i buy 7 credits now 0 where is gone and the device screen turn off plz check

Check account status

User : zxcvwas
Credits left : 0

Activated features:

Software debugger

Unlock Huawei AuthVer 4 modem (New) (868778031380191) cost 0 cr

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DC - Unlocker 2 Client 1.00.1436

Detecting modem :

selection :
manufacturer - Huawei modems
model - Huawei AuthVer 4 modem (New)

Selected Applications port COM4

Found modem : E5577Es-932
Model : Huawei AuthVer 4 modem (New)
IMEI : 868778031380191
Serial NR. : 4RP7S19815003430
Firmware : 8.0.1.1(H335SP1C1367)
Dashboard version : UTPS22.001.29.01.03
Web UI version : WEBUI_801.999.31.1.1367_MRE5
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 0 (unlock attempts left : 10)

[zxcvwas]

and how i unlock this device E5577Es-932

[Valdemaras]

Your device's firmware is not supported for unlocking. Credits are now refunded.