Unlocked failed and I lost all my credit?

[Ensan]

I had 4 credits and I tried to unlock my modem E331s but the process failed yet the credit was taken.

[Valdemaras]

Is the counter blocked? You may need to put it in the ports mode and then attempt detection/unlock, guide for how to put device in ports mode check here https://www.dc-unlocker.com/huawei-h...witch-to-ports