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  • failed to unlock

    hello everybody, I have a Huawei modem with these info :

    Found modem : E5573Bs-320
    Model : Huawei AuthVer 4 modem (New)
    Firmware : 21.333.63.00.1367
    Dashboard version : WEBUI_17.100.21.05.1367_MRE5
    Web UI version : WEBUI_17.100.21.05.1367_MRE5
    SIM Lock status : Locked (Card Lock)
    Wrong codes entered : 10 (unlock attempts left : 0)​,

    when I ever use an at commands like : at^datalock="(v2 number)", it gives me a one message : error.
    but if I wrote an command like at^reset, it works..
    I want to unlock it so I can use a different sim, please note that the attempts left : 0, can you give me a detailed instruction of how to unlock it

    note that I have noticed a key symbol with the word "unlocking", I do not really know if it will solve the problem, but when I click it, I get this error :

    Unlocking, please wait ...

    No username !

    Error code 63

    unlock failed !

    I hope you get me out of this problem, and thanks!!​
    Last edited by fale7; 2023-07-22, 08:46 PM.

  • #2
    Unfortunately, this modem has customized firmware version and is not supported by our software. Not possible to unlock it by our software.

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