Voice calls fail on Huawei E169 (Three Italy)

[strider470it]

Hi and thank you in advance for your help,
I have a Huawei E169 branded "Three Italy (3 italia)".
I have unlocked it with DC-Unlocker and update the firmware and the dashboard as suggested.
Voice feature was already active.
This is dc-unlocker output before and after unlocking/upgrade:

================================================== =================

DC - Unlocker 2 Client 1.00.0546

Detecting card :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found modem : E169
Model : Huawei E169/E169G
IMEI : xxxxxxxxxxxxxxx
Firmware : 11.314.13.51.156
Dashboard version : UTPS11.002.03.25.12_MAC11.110.02.22.12
Serial NR. : xxxxxxxxxxxxxxx
Voice feature : enabled
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 0 (unlock attempts left : 10)

================================================== ================

DC - Unlocker 2 Client 1.00.0546

Detecting card :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found modem : E169
Model : Huawei E169/E169G
IMEI : xxxxxxxxxxxxxxx
Firmware : 11.315.05.00.00
Dashboard version : UTPS11.300.05.15.143_MAC11.301.09.01.143
Serial NR. : xxxxxxxxxxxxxxx
Voice feature : enabled
SIM Lock status : unlocked
Wrong codes entered : 0 (unlock attempts left : 10)

================================================== =================

Now, with the updated mobile partner I see the voice button activated but when I try to make a call, it immediately fails.
I have tried many times with a different SIM, different operator and gsm only band, also with a different PC (Windows XP Pro Sp3), but the results are the same:
in no way I can make a voice call.

NB sms and data connection work flawlessly.

I read that someone had the same problem and that it could be a hardware issue regarding the Three branded E169. Could it be?
Is there anything I can try or must I forget voice calls with my Huawei?

Thank you again for your attention

Giulio

PS

Here follows an extract from the log file ATtrace_0.txt:

2010-09-28 09:07:40:890 ERROR \new090511\Unicomm\src\atcomm\Call.cpp (line 100) DialOut false!


and from trace_0.txt:

[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 191): SendNotify: the plugin(IDE9FFA67-DF3A-4297-AEEA-03F8322A19CD) doesn't exist or can't receive notify.
[2010-09-28 09:07:07] INFO NetInfoPlugin Statistic.cpp(line 339): CStatistic:eregisterCallbackEvent(003AA514) deregistered
[2010-09-28 09:07:07] ERRO Container PluginContainer.cpp(line 171): strName equal ""!
[2010-09-28 09:07:07] ERRO CallUIService CallUIDlg.cpp(line 6466): Get VideoCall interface Failed!
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] INFO NetInfoPlugin Statistic.cpp(line 339): CStatistic:eregisterCallbackEvent(00C7DF84) deregistered
[2010-09-28 09:07:07] INFO NetInfoPlugin Statistic.cpp(line 339): CStatistic:eregisterCallbackEvent(00C72944) deregistered
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] ERRO NotifyService NotifyServiceImpl.cpp(line 156): The event desubscribe didn't subscibed yet.
[2010-09-28 09:07:07] INFO NetInfoPlugin HeartBeat.cpp(line 139): CHearBeat:eregister(00C87360) successful
[2010-09-28 09:07:07] INFO NetInfoPlugin HeartBeat.cpp(line 209): CHeartBeat::Thread() stopped
[2010-09-28 09:07:07] INFO NetInfoPlugin HeartBeat.cpp(line 47): CHeartBeat::~CHeartBeat()
[2010-09-28 09:07:09] ERRO SMSSERVICE SMSServiceImpl.cpp(line 1153): Info: Leave CSMSServiceImpl::Receive()
[2010-09-28 09:07:09] CRIT CDetectDevice::Release DetectDevice.cpp(line 57): Enter CDetectDevice.Release
[2010-09-28 09:07:09] INFO AT(CATCallback) FunctionTrace.h(line 17): Enter AT::~CATCallback()
[2010-09-28 09:07:09] CRIT AT::CATCallback::CallbackThread() ATCallback.cpp(line 243): Natural Leave AT::CATCallback.thread
[2010-09-28 09:07:09] CRIT AT(THREAD) FunctionTrace.h(line 22): Leave AT::CallbackThread
[2010-09-28 09:07:09] INFO AT(CATCallback) FunctionTrace.h(line 22): Leave AT::~CATCallback()
[2010-09-28 09:07:09] INFO AT(Parser to EndThread) FunctionTrace.h(line 17): Enter AT::~Parser()
[2010-09-28 09:07:09] INFO AT(THREAD) FunctionTrace.h(line 22): Leave AT::ParseThreadProc()
[2010-09-28 09:07:09] INFO AT(Parser to EndThread) FunctionTrace.h(line 22): Leave AT::~Parser()
[2010-09-28 09:07:09] INFO ~CSerialDeviceOperate FunctionTrace.h(line 17): Enter ~CSerialDeviceOperate()
[2010-09-28 09:07:09] INFO ~CSerialDeviceOperate FunctionTrace.h(line 22): Leave ~CSerialDeviceOperate()
[2010-09-28 09:07:09] INFO ~CSerialDeviceOperate FunctionTrace.h(line 17): Enter ~CSerialDeviceOperate()
[2010-09-28 09:07:09] INFO ~CSerialDeviceOperate FunctionTrace.h(line 22): Leave ~CSerialDeviceOperate()
[2010-09-28 09:07:09] CRIT CDetectDevice::Release DetectDevice.cpp(line 72): Leave CDetectDevice.Release
[2010-09-28 09:07:09] INFO CStartupApp Startup.cpp(line 589): ExitThread : receive container deleted event.

[Vincentas]

Firmware version was changed. It may be that this firmware not support voice. Try other firmware.

[strider470it]

Hi,
I tried with firmware versions 11.314.09.50.00.B407 and 11.314.21.31.00.B418 then I put back 11.315.05.00.00.B418 which is the newest I could find... with the same result: voice calls fail immediately without even starting.
Any suggestions will be appreciated.
Ciao
Giulio

[Fakiro]

Hi,
I tried with firmware versions 11.314.09.50.00.B407 and 11.314.21.31.00.B418 then I put back 11.315.05.00.00.B418 which is the newest I could find... with the same result: voice calls fail immediately without even starting.
Any suggestions will be appreciated.
Ciao
Giulio

Exactly what model is E169, or E169G ??

[strider470it]

On the back it is labelled as "Model: E169 HSDPA USB Stick" and also dc-unlocker identifies it as such:

...
Found modem : E169
Model : Huawei E169/E169G
IMEI : xxxxxxxxxxxxxxx
Firmware : 11.315.05.00.00
Dashboard version : UTPS11.300.05.15.143_MAC11.301.09.01.143
Serial NR. : xxxxxxxxxxxxxxx
...

[Fakiro]

On the back it is labelled as "Model: E169 HSDPA USB Stick" and also dc-unlocker identifies it as such:

...
Found modem : E169
Model : Huawei E169/E169G
IMEI : xxxxxxxxxxxxxxx
Firmware : 11.315.05.00.00
Dashboard version : UTPS11.300.05.15.143_MAC11.301.09.01.143
Serial NR. : xxxxxxxxxxxxxxx
...

If hardware is ok and working, must run
Here you find any more info:

http://3g-modem.wetpaint.com/page/Huawei+E169+%28E169G%2C+E169V%2C+K3520%29

[strider470it]

If hardware is ok and working, must run
Here you find any more info:
http://3g-modem.wetpaint.com/page/Hu...9V%2C+K3520%29

Thanks.
To say the truth I found that page before, but I couldn't follow the directions they give regarding voice call (download and run latest firmware/dashboard update from Huawei..) since the link they provide seems dead (http://www.huawei.com/mobileweb/en/d...ype=-1&id=4381).

The newest I could find are the ones I installed:
Firmware : 11.314.13.51.156
Dashboard version : UTPS11.002.03.25.12_MAC11.110.02.22.12

:-(

[strider470it]

errata corrige

ops.. cut and paste error

These are the correct values:

The newest I could find are the ones I installed:
Firmware : 11.315.05.00.00
Dashboard version : UTPS11.300.05.15.143_MAC11.301.09.01.143

[gasperino]

ops.. cut and paste error

These are the correct values:

The newest I could find are the ones I installed:
Firmware : 11.315.05.00.00
Dashboard version : UTPS11.300.05.15.143_MAC11.301.09.01.143

I have the same issue with an e169. Did u find any solution?