Unlock of HW-01C (Huawei E585?) fails with code 21....

[hikita]

Having trouble unlocking HW-01C...
Any suggestions?

--
DC - Unlocker 2 Client 1.00.0620

Detecting card :

selection :
manufacturer - Huawei modems
model - Huawei E585

Found modem : E585
Model : Huawei E585
IMEI : 354233040278474
Serial NR. : 2HA7NA10B0515802
Firmware : 1025.11.268.14.113sp01
Compile date / time : Oct 14 2010 16:19:14
Dashboard version : UTPSConnLaucher_WIN1.01.06.736_MAC1.02.05.736
Chipset : Qualcomm MSM7625A
SIM Lock status : Locked (Card Lock)

================================================== =================

Unlocking, please wait ...


unlock failed !

(error code 21)
--

[Vincentas]

Try to detect device by autodetect and then do unlock.
Also be sure modem software is closed.
Check, if no other modems are connected.
Try to restart and do unlock again.

[je11y]

Hello All,

It would seem like there is a new batch of modems which prevents the unlock on these for the time being

I'm getting the same error message regardless to what I try.
Usual troubleshooting has been performed.

Model : Huawei E585
IMEI : *
Serial NR. : *
Firmware : 1026.11.64.18.505sp01
Compile date / time : Sep 6 2010 12:02:06
Dashboard version : ConnLaucher_WIN1.01.01.156_MAC1.01.02.156
Chipset : Qualcomm MSM7625A
SIM Lock status : Locked (Card Lock)

================================================== =================

Unlocking, please wait ...


unlock failed !

(error code 21)

[Vincentas]

Hello All,

It would seem like there is a new batch of modems which prevents the unlock on these for the time being

I'm getting the same error message regardless to what I try.
Usual troubleshooting has been performed.

There is no problem with this firmware. Many these are unlocked by dc-unlocker. You should check suggestions in my last post.
Also, try to use other computer.

[je11y]

Hello Again,

I'm still having no luck with this new batch.

Even tried this on another computer, downgrading to a previous version, and the usual troubleshooting, including the mentioned above.

It seems to be error 21 everytime, I've tried on around 3 different modems in this batch so far.

I unlock these on regular basis, I'm certain there is something new in place to prevent the unlock.

Is there anything else I can do to troubleshoot ?

Kind Regards

[Vincentas]

Hello Again,

I'm still having no luck with this new batch.

Even tried this on another computer, downgrading to a previous version, and the usual troubleshooting, including the mentioned above.

It seems to be error 21 everytime, I've tried on around 3 different modems in this batch so far.

I unlock these on regular basis, I'm certain there is something new in place to prevent the unlock.

Is there anything else I can do to troubleshoot ?

Kind Regards

Try to detect device by autodetect and then do unlock.
Also be sure modem software is closed.
Check, if no other modems are connected.
Try to restart and do unlock again.
Try to reinstall drivers.
Remove all huawei drivers and install only for this device.
After error open device manager and check for unknown devices. If there are, then update drivers for them, restart and do unlock again.

[je11y]

Hello,

Still the same issue.
Tried all the steps recommended and get the same error 21.

After getting the error and checking device manager, there is no "unknown device" there, only the huawei network card.

[Vincentas]

Hello,

Still the same issue.
Tried all the steps recommended and get the same error 21.

After getting the error and checking device manager, there is no "unknown device" there, only the huawei network card.

Have sent you a private massage. Could you check it?

[je11y]

Checked and responded

[activeuk]

same error 21

[Vincentas]

same error 21

Have sent you a private massage. Could you check it?