Huawei Modem E173 Cannot Unlock

[citifone]

The support models section says that this model is supported for unlock with all network but when I tried to unlock, it says not supported. Here's the log:

DC - Unlocker 2 Client 1.00.0629

Detecting card :

selection :
manufacturer - Huawei modems
model - Auto detect (recommended)

Found modem : E173
Model : Huawei E173
IMEI : 356576048549371
Serial NR. : XVA7NA1122443775
Firmware : 11.126.15.00.592
Compile date / time : Nov 16 2010 20:37:27
Dashboard version : UTPS16.001.06.05.592_MAC15.001.10.02.592_LNX16.001 .09.00.03
Chipset : Qualcomm MSM6290
Voice feature : enabled
SIM Lock status : Locked (customized firmware)
Wrong codes entered : 10 (unlock attempts left : 0)


sorry, this modem not supported !

What do I need to do to unlock this modem please?

[Vincentas]

This modem has customized firmware. How many these device do you have? Do you have dc-unlocker dongle or vygis dongle?

[citifone]

I have a phone shop and I sell them regularly. Please tell me how to unlock this model, thanks.

[Vincentas]

I have a phone shop and I sell them regularly. Please tell me how to unlock this model, thanks.

Do you have dc-unlocker dongle or vygis dongle?

[citifone]

sorry..yes I do have vygis dongle...thanks

[Vincentas]

sorry..yes I do have vygis dongle...thanks

What provider and country is this modem?

[citifone]

What provider and country is this modem?

its' locked to Metfone, Cambodia..a Viettel company from Vietnam.

[Vincentas]

its' locked to Metfone, Cambodia..a Viettel company from Vietnam.

Then could you contact us on Monday by live chat from web page? We would check, what we can do to make it supported.

[citifone]

Then could you contact us on Monday by live chat from web page? We would check, what we can do to make it supported.

Seems like live chat is offline. Please tell me what to do or try to unlock this model. Thanks

[Vincentas]

Seems like live chat is offline. Please tell me what to do or try to unlock this model. Thanks

Live chat is online from 11 to 19 gmt+2

[citifone]

because of time difference where i'm at, it makes it hard for me to catch chat live. can you please just tell me what i have to do out from this modem to make it unlockable?

[Vincentas]

because of time difference where i'm at, it makes it hard for me to catch chat live. can you please just tell me what i have to do out from this modem to make it unlockable?

Need to read some data. But for reading it we need you do be online with us. Because there are special instructions.

[laoonline]

I'm in Laos can't unlock it too

DC - Unlocker 2 Client 1.00.0629

Detecting card :

selection :
manufacturer - Huawei modems
model - Huawei E173

Found modem : E173
Model : Huawei E173
IMEI : 357291040887568
Serial NR. : XVA4CA1130908381
Firmware : 11.126.15.00.776
Compile date / time : Nov 24 2010 16:23:28
Dashboard version : UTPS21.003.28.00.776_MAC21.003.28.01.776_LNX21.003 .27.01.776
Chipset : Qualcomm MSM6290
Voice feature : enabled
SIM Lock status : unlocked
Wrong codes entered : 10 (unlock attempts left : 0)

please tell me how can i un lock it?
thanks

[Vincentas]

I'm in Laos can't unlock it too

DC - Unlocker 2 Client 1.00.0629

Detecting card :

selection :
manufacturer - Huawei modems
model - Huawei E173

Found modem : E173
Model : Huawei E173
IMEI : 357291040887568
Serial NR. : XVA4CA1130908381
Firmware : 11.126.15.00.776
Compile date / time : Nov 24 2010 16:23:28
Dashboard version : UTPS21.003.28.00.776_MAC21.003.28.01.776_LNX21.003 .27.01.776
Chipset : Qualcomm MSM6290
Voice feature : enabled
SIM Lock status : unlocked
Wrong codes entered : 10 (unlock attempts left : 0)

please tell me how can i un lock it?
thanks

Do you have dc-unlocker dongle or vygis dongle? What provider and country of modem?

[citifone]

Laos probably has the same provider as Cambodia, Viettel from Vietnam..I read some ram data from this model and sent to support to try to get it supported for unlock. I hope they're working on it and let us know soon. Thanks