k3770 modem not found

[helledk]

bought your software with 4 credits from ***.*** for especially huawei k3770
Great service... money was booked immediately and this manual with password came also after a few seconds.

Unlocking Instructions:

1) CONNECT the modem to a USB port on a Windows PC
2) INSTALL the connection manager software (automatically installs on first use)
3) DOWNLOAD the unlocking software from:
*
4) INSTALL the unlocking software.
5) Open DC-UNLOCKER CLIENT using the icon on your desktop
6) SELECT the manufacturer of your modem from the drop down list
7) Leave ‘Select Model’ as ‘Auto detect’
8) Click on the SEARCH button (magnifying glass). This will detect you modem.
9) Click on the SERVER tab and enter the following Username and Password:

10) Click on the UNLOCKING tab and then click UNLOCK to start the unlock process, follow onscreen instructions.



To use your unlocked modem with other mobile networks will usually require the use of a generic connection manager and updating the APN settings.

Generic connection managers
*

APN Settings
*



Most unlocking problems can be resolved by following our troubleshooting guide.
*



Thank you for choosing Unlocked-Dongle.co.uk!

Sincerely,
Unlocked Dongle
*

After 8. I got the error:
modem not found

what's wrong

[Gintas]

bought your software with 4 credits from ***.*** for especially huawei k3770
Great service... money was booked immediately and this manual with password came also after a few seconds.


After 8. I got the error:
modem not found

what's wrong

If you get this error, please check this:
Make sure drivers are installed.
Use latest DC-Unlocker client software.
Use autodetect.
Make sure modem is not connected to internet.
Make sure modems connection software is turned off.
Try restarting your computer.
Try other computer.

[helledk]

ok again...
- trying another Windows (XP) Computer (still the most used system)
- Restart
- Vodafone Software is starting
- interrupted Vodafone Software in finding the local provider
- shut down Vodafone Software

- opened dc-unlocker 2 client 1.00.0738
- Select manufacturer = Huawei modems
- Select model = auto detect
- startet search

Result:
DC - unlocker 2 Client 1.00.0738
Detecting card:
selection:
manufacturer - Huawei modems
model - Auto detect (recommended)

modem not found !

The same happens when.
- I take out the simcard
- I select Vodafone K3770 in the dropdown menue.

What's wrong?

[edison]

hi helledk, check this post :http://www.dc-unlocker.com/forum/sho...ighlight=k3770



i think it might help

[helledk]

thanks for your help
I'm a bit surprised.
Do I have to install another exe to make the software run?

In that case... where do I find the exe-file?

btw. I'm not a hacker and like to have clearly explained software.
Can it be that I have to enter more info like imei before I click the search button.
Because after the third try I clicked a bit around and found sth. like imei and thought not about it because the manual didn't say anything about it.

So I restarted the Laptop and tried again. Afterwards I didn't see the imei-menue anymore.

Now I suspect, that I should have put a number in before I clicked the search button.

Obviously my credits are gone.
If I'm right... just send me new credits to my internal e-mail address.
thx

[Gintas]

thanks for your help
I'm a bit surprised.
Do I have to install another exe to make the software run?

In that case... where do I find the exe-file?

btw. I'm not a hacker and like to have clearly explained software.
Can it be that I have to enter more info like imei before I click the search button.
Because after the third try I clicked a bit around and found sth. like imei and thought not about it because the manual didn't say anything about it.

So I restarted the Laptop and tried again. Afterwards I didn't see the imei-menue anymore.

Now I suspect, that I should have put a number in before I clicked the search button.

Obviously my credits are gone.
If I'm right... just send me new credits to my internal e-mail address.
thx

First you need to install your Vodafone connection software (original one that comes with modem) - because modem drivers install with this software.
Then, when you install the software, you should turn it off (close it), and open Task Manager (right click on Taskbar>Task Manager).
Find mdm.exe process running there and click "End process" (if there is any).

As we have information, Vodafone connection software often leaves running processes in background without seeing them. So, you should check for other processes that are related with Vodafone connection software. For example "MobileConnect.exe", "VMCService.exe.", "VMBService.exe", etc.

No, you do not need to enter no IMEI numbers or other information.
You need to detect modem, then go to Unlock tab and click 'Do job' (by selecting 'Read unlock code and auto enter to modem".

If you already tried to generate unlock code by IMEI and you credits were consumed, then it is no problem - unlocking same device again for same user will not consume credits.

[helledk]

- First you need to install your Vodafone connection software (original one that comes with modem)

--> done

- Then, when you install the software, you should turn it off

--> done

- (close it), and open Task Manager (right click on Taskbar>Task Manager).
Find mdm.exe process running there and click "End process" (if there is any).

--> no mdm.exe process is running

- So, you should check for other processes that are related with Vodafone connection software. For example "MobileConnect.exe", "VMCService.exe.", "VMBService.exe", etc.

--> had a mobilebroadband.exe and shut it down
--> had a vmbservice.exe, shut it down, but it was popping up after 15 secs again... tried to detect it fast, but got a "modem not found" again.

btw. the only new process after connecting the modem is:
mobilebroadband.exe

vmbservice.exe was in the list before I connected the modem

other options?

[Gintas]

--> done

--> done

--> no mdm.exe process is running

--> had a mobilebroadband.exe and shut it down
--> had a vmbservice.exe, shut it down, but it was popping up after 15 secs again... tried to detect it fast, but got a "modem not found" again.

btw. the only new process after connecting the modem is:
mobilebroadband.exe

vmbservice.exe was in the list before I connected the modem

other options?

Then you should do this:
Open Device Manager (Right click on My Computer>Properties>Hardware>Device Manager).
Open "Modems" section and "Port" section.
Find your modem in Modems section, right click on it>Properties. Find what COM port it is using.
Find 'Diagnostic interface" (something like this) in Ports section, and see what COM port it uses (COM **).
Then launch DC-Unlocker, select Manufacturer Huawei modems, Model Vodafone K3770.
Select Application port that you found from "Modems" section.
Select Diagnostic that you found from "Diagnostic interface".

Then detect again.

[helledk]

Then you should do this:
Open Device Manager (Right click on My Computer>Properties>Hardware>Device Manager).
Open "Modems" section and "Port" section.
Find your modem in Modems section, right click on it>Properties. Find what COM port it is using.
Find 'Diagnostic interface" (something like this) in Ports section, and see what COM port it uses (COM **).
Then launch DC-Unlocker, select Manufacturer Huawei modems, Model Vodafone K3770.
Select Application port that you found from "Modems" section.
Select Diagnostic that you found from "Diagnostic interface".

Then detect again.

Done: Modem not found.

I've found these settings:
Modems: Vodafone Mobile Broadband Modem (Huawei)
Ports: Vodafone Mobile Broadband Diagnostics Port (Huawei) (COM5)
Ports: Vodafone Mobile Broadband Secondary Port (Huawei) (COM6)

Then I selected in your tool:
- Huawei modems
- Vodafone K3770
- Application: Com6
- Diagnostic: Com5

Tried it first offline... then online.
Any more options?

[Gintas]

Done: Modem not found.

I've found these settings:
Modems: Vodafone Mobile Broadband Modem (Huawei)
Ports: Vodafone Mobile Broadband Diagnostics Port (Huawei) (COM5)
Ports: Vodafone Mobile Broadband Secondary Port (Huawei) (COM6)

Then I selected in your tool:
- Huawei modems
- Vodafone K3770
- Application: Com6
- Diagnostic: Com5

Tried it first offline... then online.
Any more options?

Right click on "Vodafone Mobile Broadband Modem (Huawei)">Properties, find what COM port it uses.

Then select
- Huawei modems
- Vodafone K3770
- Application: COM (the one that you will find out by instructions above)
- Diagnostic: COM5.
Try again detecting.

[helledk]

Right click on "Vodafone Mobile Broadband Modem (Huawei)">Properties, find what COM port it uses.

Then select
- Huawei modems
- Vodafone K3770
- Application: COM (the one that you will find out by instructions above)
- Diagnostic: COM5.
Try again detecting.

- Found Com4
Entered:
- Appl. Com4
- Diagn. Com5

Modem not found!
Any other options?

[Gintas]

- Found Com4
Entered:
- Appl. Com4
- Diagn. Com5

Modem not found!
Any other options?

Then only this way:

Uninstall Vodafone connection software. Download JoinAir connection software and install it. Make sure there are no Vodafone connection softwares processes left running in Task Manager. Detect again.

[helledk]

Then only this way:

Uninstall Vodafone connection software. Download JoinAir connection software and install it. Make sure there are no Vodafone connection softwares processes left running in Task Manager. Detect again.

- Vodafone uninstalled
- PC ZTE Join Air installed
- Detected again

Still: Modem not found.

You said it is the last option. Then please, transfer my money back.
Obviously the Vodafone k3770 cannot be unlocked with your software or initiate that I get my money back from your business partner: Clients name: Helle A. (purchase date: yesterday)

thx

[Gintas]

- Vodafone uninstalled
- PC ZTE Join Air installed
- Detected again

Still: Modem not found.

You said it is the last option. Then please, transfer my money back.
Obviously the Vodafone k3770 cannot be unlocked with your software or initiate that I get my money back from your business partner: Clients name: Helle A. (purchase date: yesterday)

thx

No, never said that it is the last option. Maybe you could contact us via Live Chat? We will be able to get some additional data from your modem then.
Live Chat working hours 9am to 5pm GMT.
You can find it here: http://www.dc-unlocker.com/contacts