Unable to unlock XU870

[silentguardian]

Hello,

I have a Novatel Merlin XU870 which I am unable to lock. The "Unlock" button is grayed out.

I have purchased the required credits and clicked the "Check Login' button, but to no avail. Live support have been offline so I have been unable to contact them.

This is the debug output:

================================================== =================


DC - Unlocker 2 Client 1.00.0267

Detecting card :

selection :
manufacturer - Novatel
model - Auto detect

Found modem : Merlin XU870 ExpressCard
Model : Merlin XU870
IMEI : 011057006xxxxxx
Firmware : 9.5.03.01-01
SIM Lock status : Locked (PH-NET PIN)

================================================== =================

User : xxxxxxxxxx
Password : OK !
Credits left : 15

================================================== =================

[Arunas]

This is ..267 version bug, please try older version.

[silentguardian]

Downgraded to previous version - this worked famously.

Thanks for your help - much appreciated