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If you think it was not unlocked, you can unlock same device again. Unlocking again does not need credits.
Are you sure your sim card is working? Could you try other provider sim?
Didn't realise you could try the unlock proceedure again
Anyway after uninstall/installing the usb software again because the port wasn't recognised, it allowed me to try again....But it says it's already unlocked !!!!!
I have tried ANOTHER sim card and the same is happening....turn on..emergency call only for 5 secs.....then o2 motif comes on AND a full signal........NO calls can be made or received....
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