ZTE M91 Modem not found

[emylouh20]

I am trying to unlock a Telstra ZTE M91 Modem. I am running the unlocker software as an administrator but still get the modem not found message.

DC - Unlocker 2 Client 1.00.1084

Detecting modem :

selection :
manufacturer - ZTE modems
model - Auto detect (recommended)

Enabling ZTE modem driver... OK
Waiting for ZTE modem...


modem not found !


I have previously unlocked a Huawei mifi and that worked well. the IMEI is: 861722011831804 and apparently I need a 16 digit unlock code.

Many thanks

[Valdemaras]

Please check in Device manager for where do you see mf91 there, write here full names of the lines that belongs to your device.

[emylouh20]

Sorry I'm not too good at this, is this what you mean??

This was from the Telstra Device information when connected through the device.

Device Info
Pocket Wi-Fi Type:MF91 Software Version:T03
IMEI:861722011831804 Hardware Version:MF91-1.0.0
System Up Time:1 min, 5 secs WebUI Version:T03
SIM Card Info
SIM Card Status:SIM_READY



Part of the issue seems to be that now my computer cannot locate the device unless it is connecting through wireless.

[Valdemaras]

Sorry I'm not too good at this, is this what you mean??

This was from the Telstra Device information when connected through the device.

Device Info
Pocket Wi-Fi Type:MF91 Software Version:T03
IMEI:861722011831804 Hardware Version:MF91-1.0.0
System Up Time:1 min, 5 secs WebUI Version:T03
SIM Card Info
SIM Card Status:SIM_READY



Part of the issue seems to be that now my computer cannot locate the device unless it is connecting through wireless.

No, i mean in device manager, check on internet how to access it on your computer as it depends on windows that you have.

[emylouh20]

Sorry here you go....

ZTE Mobile Broadband Network Adapter
Device Type: Network Adapters
Manufacturer: ZTE Corporation
Location: 0000.001d.0007.002.000.000.000.000.000

Driver: Version: 8.1069.0.1
Driver Date: 5/12/2011

[Valdemaras]

Sorry here you go....

ZTE Mobile Broadband Network Adapter
Device Type: Network Adapters
Manufacturer: ZTE Corporation
Location: 0000.001d.0007.002.000.000.000.000.000

Driver: Version: 8.1069.0.1
Driver Date: 5/12/2011

If it appears in device manager only as network adapter check thise:
Does device has cdrom/drive in "Computer" area. If it does try to eject it.
If MF91 is still not detected afterwards try to disable that line of it from network adapters that belongs to mf91. It should either pup up under modems and portsl ines or under Other devices with "!" or "?" marks.
This means drivers are not correctly installed. Drivers available on our support area page which is accessed from dc-unlocker software.
After you correctly install it, device should be detectable.