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**Vincentas** · 2014-06-22, 10:08 AM

Try to detect with sim, without sim. Sim should be not original. If that will not help, please contact us by live chat from web page Monday - Friday from 11 to 19 gmt+2. Then we would be able to check more.

**bob608** · 2014-11-20, 06:54 PM

Originally posted by george02 View Post

Hi
i needs help, can't read lock status. Where is fault?

Realtek PCIe FE Family Controller - Sterownik miniport Harmonogramu pakietów
MAC address : 68-B5-99-D4-C7-A5
IP address : 192.168.32.120
Gateway : 192.168.32.1
Subnet Mask : 192.168.32.1

Ping test to router (192.168.32.1)... OK
Switching router to FTM mode... OK
FTM setup 1... OK
FTM setup 2... OK
FTM setup 3... OK
Activating FTM mode... OK
Waiting for router response... OK
Enabling router Diagnostics mode, please wait... OK
Assigned Diagnostics IP : 192.168.32.21
Reading modem IMEI... OK
Reading modem firmware version... OK
Reading Lock status... failed!

Readed modem info:

Router's Diagnostics IP : 192.168.32.21
CGMM name : MF28
IMEI : 8657190103xxxxx
Firmware : BD_POL_MF28DV1.0.0B03
Firmware Build Date : Jun 14 2013 16:42:29

Error code = 72

hi
i have the same problem
Error code = 72
please help

**Valdemaras** · 2014-11-21, 08:16 AM

Originally posted by bob608 View Post

hi
i have the same problem
Error code = 72
please help

Try to detect with sim, without sim. Sim should be not original.

**bob608** · 2014-11-24, 08:01 PM

Originally posted by Valdemaras View Post

Try to detect with sim, without sim. Sim should be not original.

Unfortunately, it doesn't work.

**Valdemaras** · 2014-11-25, 06:59 AM

Originally posted by bob608 View Post

Unfortunately, it doesn't work.

Contact us then via live support chat, we will try to take log file from you if you have user account or if you are a dongle user, and will check then what causes this error on your side.

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