ZTE MF691 error 65 when trying to unlock

[sberniz]

Hello, i"m trying to unlock my tmobile zte mf691 and i get an error 65 when I try to unlock here is the log

13:52:15.317 Unlock procedure started!

Connecting to server... OK
Reading modem IMEI... OK
Disabling modem CDROM... OK
Switching modem port mode... OK
Send data to server... OK
Read data from server... OK
Reading modem port mode... OK
Reading modem secure data... OK
Unlocking... failed!
Send data to server... OK
Read data from server...
Switching modem port mode... OK
Enabling modem CDROM... OK
Disconnected from server!

13:52:29.088 Error!

Error code = 65

UPDATE,
i've tried with the newest software, and now i get error 417 here is the log:

Connecting to server... OK
Reading modem IMEI... OK
Disabling modem CDROM... OK
Switching modem port mode... OK
Send data to server... OK
Read data from server... OK
Reading modem port mode... OK
Reading modem secure data... OK
Disconnected from server!

14:00:55.969 Error!

Error code = 417

[Valdemaras]

Please send a full screenshot of the software window instead.