MF627 Diagnostic port not found.

[Vincentas]

Could you try to detect the modem on other pc? Are you sure that you close the connection software before detecting modem?

[v8hoon]

Yep the modem is detected everything works besides no diagnostic port. Yes i close the software before detecting on the client. It finds the modem but no diagnostic port.

[Vincentas]

Could you try to use other computer?

[v8hoon]

I have tried 3 computers with identical results and 3 different sim cards with no change.

[Vincentas]

Sorry, but I think we are not able to help you. Could you write me a private message with your username and I will do a refund.

[fxvxca]

hi i'm having the same problem....... the modem is recognised correctly only if i use the origial three ita drivers... any other driver does not work. i also tried mixing the version of the dash board using ther mf 622 dash with the three ita drivers.... and i have the same error (sometimes 21 sometime 36) are the days that i'm hitting my head on the wall to unlock this key

ps i'm a 15 credit user....

[fxvxca]

this is my log file..... tried inverting the two com port between a trial...


DC - Unlocker 2 Client 1.00.0293

Detecting card :

selection :
manufacturer - ZTE
model - ZTE MF627
application port - COM5
diagnostic port - COM4

Found modem : MF627
Model : ZTE MF627
IMEI : 358066*********
Firmware : BD_3GHAP673A4V1.0.0B05
SIM Lock status : Locked (Card Lock)

================================================== =================

Unlocking, please wait ...


unlock failed !

(error code 36)


================================================== =================

Unlocking, please wait ...


unlock failed !

(error code 21)

[Vincentas]

Could you try to detect modem usind autodetect function in dc unlocker? Select your modem manufacturer and model leave autodetect.
Check in device manager, if you see modem dignostic port there (in ports sections). If you can not find it, try updating the drivers. If updating the drivers does not help, could you try other computer?

[ciccioriccio]

some problem

Dear support, i have the same problem..in autodetect dc unlocker reply on diagnostic port not found, when i put manually the model mf627 the software reply on errror code 21 and somethimes on error code 36.The error appears on two different pc. Thanks

[ciccioriccio]

logfile

DC - Unlocker 2 Client 1.00.0293

Detecting card :

selection :
manufacturer - ZTE
model - ZTE MF627
application port - COM4
diagnostic port - COM3

Found modem : MF627
Model : ZTE MF627
IMEI : *********
Firmware : BD_3GHAP673A4V1.0.0B05
SIM Lock status : Locked (Card Lock)

================================================== =================

Unlocking, please wait ...


unlock failed !

(error code 21)

[ciccioriccio]

log file another pc

Dear support, now post the log on manual detect on another PC


================================================== ========


DC - Unlocker 2 Client 1.00.0291

Detecting card :

selection :
manufacturer - ZTE
model - ZTE MF627
application port - COM21
diagnostic port - COM20

Found modem : MF627
Model : ZTE MF627
IMEI : ----------------
Firmware : BD_3GHAP673A4V1.0.0B05
SIM Lock status : Locked (Card Lock)

================================================== ========

Unlocking, please wait ...


unlock failed !

(error code 36)


================================================== =================

[Arunas]

Error 21 is canot access to diagnostic port, probably if you select ports manually -- diagnostic port number is wrong or not exits. You can try update drivers pc, and etc, but if no diagnostic port is device manager we cant unlock this modem.
Please use only autodetect model and porst, if you see "diagnostic port not found" please dont buy credits or ask for refund.

We will receive modem with no diagnostic port after ~10 days i will try check what real problem.

[ciccioriccio]

try

Dear Arunas, when i used autodect mode the dc unlock reply with:
diagnostic port no found.

In device manager the modem in device manager is called ZTE Proprietary USB Modem and work properly on COM 21, wen i asked the modem by diagnostic tab, it respond properly, on device manager on port COM and LPT it looked on ZTE NMEA Device and work on COM 20.

Wen i try on manual detect appears the error code 21.
Understand my problem?
It's the same problem on 3 diferent PC!
Thanks!

[ciccioriccio]

i triyed on another 2 pc

Dear support today i tried to unlock by another 2 PC.
Appears the some error: diagnostic port not found whit autodetect mode..
Help me please

[ciccioriccio]

continuos problem

Dear support today i tried to unlock by another 2 PC.One PC now formatted!
I installed proprlely the driver of dongle.
On device manager the modem is detected as:ZTE Propietary USB Modem on COM 4, in diagnostic tab when i asked the modem it answer properly, on device manager on COM 5 i find ZTE NMEA Device.
Onboard dongle i put locked sim card, before start dc unlocker i started the connection manager software, then stop connection manager and start dc unlocker in autodetect mode appears the some error: diagnostic port not found



Help me please