test fail! operation timeout

[bswavey]

I cannot login for the life of me, and support says it's all good on their end. I just bought 29 credits and now can't access them!

[Vincentas]

Please provide log from software.

[bswavey]

Please provide log from software.

Check account status

2023.07.23 00:35:00.287 Start testing servers...
2023.07.23 00:35:05.315 Servers test finished!
2023.07.23 00:35:05.318 Test fail!

Operation timeout

[Vincentas]

Check account status

2023.07.23 00:35:00.287 Start testing servers...
2023.07.23 00:35:05.315 Servers test finished!
2023.07.23 00:35:05.318 Test fail!

Operation timeout

What is your username?

[bswavey]

What is your username?

username is bswavey

[Vincentas]

username is bswavey

No blocks on you on our side, therefore problem somewhere on yours. Disconnect modem/router if there is any connected for unlock, Try disabling firewall and antivirus software temporary while trying to log in/unlock.

[bswavey]

I have done ALL of that, and even tried logging in from a different computer using different internet (completely bypassing my modem/router). I have NEVER had this problem using DC Unlocker in the past. What else can I try? Do I need to have a modem (the one I'm using the software on) hooked up to log in? I have zero antivirus software on any computer (other than Microsoft's built-in).

[Vincentas]

I have done ALL of that, and even tried logging in from a different computer using different internet (completely bypassing my modem/router). I have NEVER had this problem using DC Unlocker in the past. What else can I try? Do I need to have a modem (the one I'm using the software on) hooked up to log in? I have zero antivirus software on any computer (other than Microsoft's built-in).

Connection won't work if you use proxy or connect from VPN. This may cause the problem too.

[bswavey]

Connection won't work if you use proxy or connect from VPN. This may cause the problem too.

I'm using none of that. I would like a refund, as I have no access to my credits now. They are stuck behind a login I can't access!

[Vincentas]

I'm using none of that. I would like a refund, as I have no access to my credits now. They are stuck behind a login I can't access!

Unfortunately, refund is not possible because there is connection problem from your side, not from our. Try to log in using modem which you want to unlock/ repair. Just login, do not need to detect.