No Email After Paying Why?

[zzuf108]

You have billed my paypal account for 7 credits and have not sent any information needed to unlock my device.
Yes I have checked spam box, in box, out box, trash box, draft box etc etc.
Seems a lot of people don't receive a reply after billing.

27 Jun 2013 00:47:57 AEST
Transaction ID: 7VW21135B6890544X
You sent a payment of 7.00 EUR to UAB Digiteka ([email protected])
It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
UAB Digiteka
[email protected]
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
7 credits for Chris account
Item Number 7 €7.00 EUR 1 €7.00 EUR
Subtotal €7.00 EUR
Total €7.00 EUR
Payment €7.00 EUR
Charge will appear on your credit card statement as 'PAYPAL *UABDIGITEKA'
Payment sent to [email protected]
From amount $10.27 AUD
To amount €7.00 EUR
Exchange rate: 1 Australian Dollar = 0.681894 Euros

Invoice ID: 453569


Issues with this transaction?

[Valdemaras]

It seems that your payment has been reversed, you should login to your paypal account and check about it.

[zzuf108]

I don't know how you reached that conclusion.
There is no reference to any payment reversal on my paypal account.
My "all activity" statement has one entry - the debit for 7 Euros paid to you.

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$0.00 AUD

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What's thisTransactions you Unarchive will be moved to your Recent Activity list.Payment status glossary
checkboxSelect all recent Date flag columnWhen an icon appears next to one of your transactions, it means there is more information available or a note attached. Move your cursor over the icon to learn more about the transaction.
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Type Name/Email Payment status Details Order status/Actions Net amount
Select record 0 27 Jun 2013 Payment To
UAB Digiteka

Completed
Details Payment To UAB Digiteka 7VW21135B6890544X -€7.00 EUR
What's this

[Valdemaras]

It seems that it was performed from your side as our manager checked this situation, you need to cancel dispute, then account will be unblocked. If you have bought credits as existing user then no email will reach you with account details as it is sent onlythe first time you buy credits.

[zzuf108]

NO I DID NOT BUY AS AN EXISTING USER!
Why is your web site so dumb that it thinks I am an existing user when my email address was NOT in your system.
I notice that blaming users for mistakes which are caused by deficiencies in your web site is a common thread here.

[zzuf108]

1. I will not cancel the dispute until you acknowledge receipt of my money.
2. Meanwhile I will try to reverse the transaction through my CC provider.

[Valdemaras]

NO I DID NOT BUY AS AN EXISTING USER!
Why is your web site so dumb that it thinks I am an existing user when my email address was NOT in your system.
I notice that blaming users for mistakes which are caused by deficiencies in your web site is a common thread here.

Sir, it doesn't depend on your email address it depends on what you chose to buy credits for from drop down menu.

[zzuf108]

And while you leave it that way you will continually be blaming people for making mistakes.
Fix the problem and you will save yourself a lot of forum angst.
Ahhh but you don't see the problem.

Meanwhile please just refund my money.

[Valdemaras]

And while you leave it that way you will continually be blaming people for making mistakes.
Fix the problem and you will save yourself a lot of forum angst.
Ahhh but you don't see the problem.

Meanwhile please just refund my money.

If you buy credits as existing user (and user Chris is exsiting for 3 years now) new username and password is not sent and you need to
use same username that you had received after first purchase.

If it is first time, then you made mistake and bought as existing
user. Write me by private message username you want to have,
confirmation and I will create account manually.

If you do not want to use our services then we will make a refund.

[zzuf108]

There you go again - blaming customers for the outcomes resulting from poor web site design.
It seems your unlocker causes just as many "customer mistakes".

Refund please, then I will close the dispute.
Thank you

[Valdemaras]

There you go again - blaming customers for the outcomes resulting from poor web site design.
It seems your unlocker causes just as many "customer mistakes".

Refund please, then I will close the dispute.
Thank you

Refund done.