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Access Denied - New user

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  • Access Denied - New user

    I purchased your product and connected my device to unlock it. I keep getting 'access denied'. I have checked my paypal account and all is ok.

    I have Tried with both versions on your website.

    I have entered the password 6 times.

    I have tested with 3 different internet connections

    Please help

  • #2
    Still not working-Different User

    My friend just registered on your site and paid another 15 euro's. We tried to unlock another device and we still got

    ACCESS DENIED

    Is this a scam?

    Does this actually work?

    Comment


    • #3
      Could you write your username that you received after you bought credits? I will check, why this error appear.

      Comment


      • #4
        Hi. My username I received is 'paransolutions'. I still ge tthe access denied error. Hope you can help

        Comment


        • #5
          This username account is blocked, because scanning was used. Serial Port Monitor used.
          Refund for credits that were in this account done.

          Comment


          • #6
            Port scan

            Thanks.
            Our PABX system uses a serial port listening program to record telephone transactions and call logs. No bad was intended

            Comment


            • #7
              Same Issue

              I am getting the same issue, I have paid for 10 credits and the server says I have them but it also says the account is locked? can this please be unblocked so I can unlock my phone. The user name is g0luc.

              Comment


              • #8
                Originally posted by g0luc View Post
                I am getting the same issue, I have paid for 10 credits and the server says I have them but it also says the account is locked? can this please be unblocked so I can unlock my phone. The user name is g0luc.
                Your payment is reversed, that why your account is blocked.

                Comment


                • #9
                  Originally posted by Vincentas View Post
                  Your payment is reversed, that why your account is blocked.
                  Not sure what you mean about Payment is reversed? I have checked my Paypal account and my bank account and the money has been sent to you and completed so please recheck from your end.

                  Comment


                  • #10
                    Originally posted by g0luc View Post
                    Not sure what you mean about Payment is reversed? I have checked my Paypal account and my bank account and the money has been sent to you and completed so please recheck from your end.
                    Temporary Hold To.Unauthorised Claim. Here what we received from paypal. We have no your payment, thats why your account is blocked. If you did not do reverse, you should contact paypal.

                    Comment


                    • #11
                      Originally posted by Vincentas View Post
                      Temporary Hold To.Unauthorised Claim. Here what we received from paypal. We have no your payment, thats why your account is blocked. If you did not do reverse, you should contact paypal.
                      I have rechecked and Paypal held the transaction and are waiting for you to respond to an email they sent to you. I was not aware of this happening If you respond to their email they will release the payment

                      Comment


                      • #12
                        Responce sent to paypal.

                        Comment


                        • #13
                          Originally posted by Vincentas View Post
                          Responce sent to paypal.
                          Paypal have finally released the payment to you but I still have a blocked account? Can you please recheck from your end again.

                          Paul.

                          Comment


                          • #14
                            Account unblocked.

                            Comment


                            • #15
                              Originally posted by Vincentas View Post
                              Account unblocked.
                              All working now and phone unlocked OK, thanks for your help.

                              Comment

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