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Refund request as HCU didn't work as expected.

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  • Refund request as HCU didn't work as expected.

    Hello there.

    Recently (a few hours ago), I did purchase a DC-Unlocker/HCU-Client license for 72 hours through PayPal with the hope to change my IMEI & SN back to the ones that my phone originally came with, and also enable dual-sim, as a few months ago Huawei changed my board and the IMEI, serial number, and my dual-sim was lost with the change.

    My phone is a Huawei Mate 10 Pro BLA-A09 (currently running in Board Software, so the necessary patches can be performed), but unfortunately I've been unable to do the necessary changes because an "AT command error" I don't know how to solve.

    Code:
    2019-06-30 21:27:31.260 Open COM port COM8 (Android Adapter PCUI (COM8))...
    2019-06-30 21:27:31.371 Start read phone info!
    2019-06-30 21:27:34.063 Connecting to server...
    2019-06-30 21:27:34.643 Connected!
    2019-06-30 21:27:40.377 Waiting for server responce (up to 71 seconds left)...
    2019-06-30 21:27:44.502 CP State: ready
    2019-06-30 21:27:44.512 Read phone basic info...
    2019-06-30 21:27:44.825 Read phone secure info...
    2019-06-30 21:27:50.623 Read phone info done!
    
    MEID: 00000000000000
    pESN: 00000000
    IMEI: 000000000000000
    IMEI2: 000000000000000
    IMEI3: 000000000000000
    IMEISV: 00
    Firmware ver.: System-FAC 6.0.0.030(00O7)
    Dataver: BLA-A09-BD 1.0.0.36_DATA_BLA-shizhi_hw_default
    SN: BPN0218319001821
    PCB SN: 024QKE183H016617
    WiFi MAC: F0:0F:EC:58:D2:DD
    BlueTooth MAC: F0:0F:EC:58:D7:8E
    FASTBOOT:Chipset-boston8.0.1.36(00JT)_FASTBOOT
    BOOT:System-FAC 6.0.0.030(00O7)_BOOT
    RECOVERY:(unknow)
    SYSTEM:System-FAC 6.0.0.030(00O7)
    MAINVER:System-FAC 6.0.0.030(00O7)
    DATAVER:BLA-A09-BD 1.0.0.36_DATA_BLA-shizhi_hw_default
    APTIME:Sat Jan 20 12:18:09 CST 2018
    RAM: 4G
    eMMC: 128G
    eMMC ID: 00000000000000000000000000000000
    HUN: 3133366318023130
    
    IMEI 1 Sim Lock status:
    NET: unknown
    NETSUB: unknown
    SP: unknown
    
    2019-06-30 21:27:50.838 Phone info data backup saved to file C:\Users\xxxxx\HCU_287\Backup\20190630_212750_000000000000000.BAK
    
    
    New IMEI 1 : 867129031624918
    New Bluetooth MAC : F0:0F:EC:58:D7:8E
    New WiFi MAC : F0:0F:EC:58:D2:DD
    New SN : BPN0218325000248
    New PCB SN : 024QKE183H016617
    2019-06-30 21:28:58.784 Open COM port COM8 (Android Adapter PCUI (COM8))...
    2019-06-30 21:28:58.907 Connecting to server...
    2019-06-30 21:28:59.491 Connected!
    2019-06-30 21:29:02.735 Waiting for server responce (up to 71 seconds left)...
    2019-06-30 21:29:06.782 CP State: ready
    2019-06-30 21:29:06.793 Read phone basic info...
    2019-06-30 21:29:07.108 Read phone secure info...
    
    2019-06-30 21:29:12.923 Phone info data backup saved to file C:\Users\xxxxxxx\HCU_287\Backup\20190630_212912_000000000000000.BAK
    
    2019-06-30 21:29:13.511 Read from server...
    2019-06-30 21:29:13.983 Read from server success!
    2019-06-30 21:29:16.867 Read from server...
    2019-06-30 21:29:17.231 Read from server success!
    2019-06-30 21:29:17.242 Writing SN...
    2019-06-30 21:29:17.258 Write SN fail! AT command error
    2019-06-30 21:29:17.621 ERROR!
    AT command error
    and plus that, the device is now randomly restarting and my IMEIs are in zeros.
    Could I request a refund as it seems the software didn't work for me? I'm not gonna do anything else as I see my device is not supported.

    My username is: kaspermedvedkov

    and transaction details are the next: 30th of June 2019
    UAB Digiteka
    Paid 19,00 EUR
    Payment


    Paid with MasterCard DEBIT x-9401 PAYPAL* UABDIGITEKA Withdrawal $72.884 COP = 19,00 EUR 1 COP = 0,0003 EUR Transaction ID 2N892712JV288234L






    Looking forward to hearing back from you.
    Thanks.
  • #2

    Refund now completed.

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