Request for a refund

[Aarons]

Hi, I have been trying to get in touch with you through the email since the day requested for screenshots of my Device Manager but messages are not getting delivered.
I purchased 10 credits to Unlock my mifi last week which I have had some difficulties to unlock and it fails on server testing. Maybe I will try to Unlock it again in future, for now I humbly request for a refund, because I'm fade up.

[Valdemaras]

You can add screenshots here, as per the user agreement refund can be done after completing checking the problem and if there is no solution for it.

[Aarons]

Hi, here are the screenshots you requested.

[Valdemaras]

Please do this:
1. Restart DC-Unlocker software.
2. Go to the Server tab, log in (Must press “check log in” before continuing)
3. Detect your device. Try to unlock, after error do the rest of the steps
4. Go to the Options tab.
5. Click "Save log".
6. Send that file to me, please. either by private message or link to it, anything that works for you.

[Aarons]

Here is what I get whenever I press Check login and Options tab.
* servers testing, whilst on the right bottom corner displaying aborting test.
* Under options tab, I can't see save log, only language options.

Does credits expire?

I really need this device to work, but if all fails I won't have any option except a refund then break the device and move on with my life.

[Valdemaras]

I see, sadly whatever connection method you are using it doesn't work for you and if you have no other option available then it will be a no go for this refund request has been forwarded and should be completed later during the day.

[OceanDot]

Hello. I wanna request for refund for the 10 credits i purchased on account creation. I did all procedures i saw from online to relock my Huawei mate 10. But i encountered a problem. I used dc unlocker to try and read the bootloader. It said it can't read the bootloader code on the phone. Referred me to another application. HCU. I setup. It reads my phone info but anytime i login in to my account the app freezes and stops responding. Tried it in my roommates pc but still the same result. Even after downloading drivers and stuffs in attempts to troubleshoot it. Re-downloaded the application again and yet the same problem. I also tried to downgrade phone to android 8 as mine is in 9 and i think it affects it then try dc unlocker again. I can't find a working link to get the stock firmware. I don't know whether there is a fix for it. If not i am going to sell the phone and would like to get me money back. Thank you.

[Valdemaras]

Hello. I wanna request for refund for the 10 credits i purchased on account creation. I did all procedures i saw from online to relock my Huawei mate 10. But i encountered a problem. I used dc unlocker to try and read the bootloader. It said it can't read the bootloader code on the phone. Referred me to another application. HCU. I setup. It reads my phone info but anytime i login in to my account the app freezes and stops responding. Tried it in my roommates pc but still the same result. Even after downloading drivers and stuffs in attempts to troubleshoot it. Re-downloaded the application again and yet the same problem. I also tried to downgrade phone to android 8 as mine is in 9 and i think it affects it then try dc unlocker again. I can't find a working link to get the stock firmware. I don't know whether there is a fix for it. If not i am going to sell the phone and would like to get me money back. Thank you.

Please provide your software user name as well. DC-unlocker works only with phones up to Android 7, later versions require testpoint method, not manufacturer mode which I suspect is not prepared correctly hence the hanging (no screenshot from computer device manager to confirm), and serviceable only on HCU.