Refund Request: Netgear M6 Pro

[bhill89]

Hi, I bought credits believing the Netgear M6 Pro could be IMEI repaired but discovered the model (6550) is too new still. I guessing you plan on supporting it at some point, but could I get refunded the points so I can wait until you do add support? Thanks

[Valdemaras]

Please let us know your software user name. Also, were you able to detect your unit on DC-unlocker? If so, could you share detection info of it please, or at least a firmware version from detection, we would be able to check more remotely then.

[bhill89]

Hey Valdemaras, my software user name is bhill89. I was able to detect my unit. Here's the info:

DC - Unlocker 2 Client 1.00.1442

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Interface : 192.168.1.1
Found modem : MR6550
IMEI :
Serial NR. :
Firmware : NTGX65_12.01.13.00
SIM Lock status : unlocked

Thanks!

[Valdemaras]

Hey Valdemaras, my software user name is bhill89. I was able to detect my unit. Here's the info:

DC - Unlocker 2 Client 1.00.1442

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Interface : 192.168.1.1
Found modem : MR6550
IMEI :
Serial NR. :
Firmware : NTGX65_12.01.13.00
SIM Lock status : unlocked

Thanks!

Indeed, this version is not supported, and a refund request has been already forwarded, refund may take up to 2 work days to reach you.

[bhill89]

Thanks for the speedy replies and understanding! Do you plan on supporting that version eventually?

[Valdemaras]

Thanks for the speedy replies and understanding! Do you plan on supporting that version eventually?

We will see what we can do, but for some models like M2, there are just no viable ways of servicing the unit.