MR6500 Refund Request - AT Command Error

[dnicklin]

Log attached
Paid for credits and tried to use software, Failed with AT Command Error.
Saw the posts in the Sierra Wireless about issues with the MR6500 others had and seeking a refund.


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Check account status

User : dnicklin
Credits left : 29

Activated features:

Software debugger

Unlock NETGEAR MR6500 (016026002865597) cost 10 cr
Service text tutorial: https://www.dc-unlocker.com/netgear-...t-unlock-guide

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DC - Unlocker 2 Client 1.00.1442

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - NETGEAR MR6500

Interface : 192.168.1.1
Found modem : MR6500
Model : NETGEAR MR6500
IMEI : 016026002865597
Serial NR. : 763137WLA3C8E
Firmware : NTGX65_12.01.16.01
SIM Lock status : unlocked

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Repair IMEI...
New IMEI 352782110630164
Connecting to server...
Writing IMEI...

AT command error

Check account status

User : dnicklin
Credits left : 0

Activated features:

Software debugger

Unlock NETGEAR MR6500 (016026002865597) cost 10 cr
Service text tutorial: https://www.dc-unlocker.com/netgear-...t-unlock-guide

Server message :
Check prices at : https://www.dc-unlocker.com/buy/user_prices

Insufficient credits !

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[Valdemaras]

The refund has been completed, please check the excluded firmwares in tutorials or the supported models list to confirm if your device can be serviced.

[saudalhaarbi]

the supported models list to confirm if your device can be serviced.?
I have this device NETGEAR
MODEL MR6500-1A1NAS is it supported ?
Thanks

[Valdemaras]

the supported models list to confirm if your device can be serviced.?
I have this device NETGEAR
MODEL MR6500-1A1NAS is it supported?
Thanks

The model is supported, however, it may be so that it runs unsupported firmware, please check its device info to see the software/firmware version that it has, write it here and we will check it for you if you can service it safely.