Error connecting to server

[tripwalks]

Hey y'all/ Thanks for monitoring this.

When I try to verify login status or repair imei, I get the above error message. I've turned off all firewall and antivirus, I set priority connection to wifi modem/router that is not the modem I'm trying to repair. Not sure what else I can do to troubleshoot. It does recognize my device, but that's about it.

username:tripwalks

Device Netgear MR1100 Nighthawk

Found modem : MR1100
Model : NETGEAR MR1100
Firmware : NTG9X50C_12.06.11.00
SIM Lock status : unlocked

[Valdemaras]

Are you able to log in on software when MR1100 is disconnected from pc completely or still get the same error?

[cmyorke1]

I have the same issue but with Netgear 797S. will detect modem but when completing check login I get server error.
If device is disconnected from usb I am able to login. if device is connected via usb but using different internet source I get server error.
username : cmyorke1

DC - Unlocker 2 Client 1.00.1436

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Interface : 192.168.1.100
Found modem : AirCard 797S
Model : NETGEAR AirCard 797S

[Valdemaras]

I have the same issue but with Netgear 797S. will detect modem but when completing check login I get server error.
If device is disconnected from usb I am able to login. if device is connected via usb but using different internet source I get server error.
username : cmyorke1

DC - Unlocker 2 Client 1.00.1436

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Interface : 192.168.1.100
Found modem : AirCard 797S
Model : NETGEAR AirCard 797S

This means that you have connection priority problem on computer. All possible methods to fix it may check here: https://www.windowscentral.com/how-c...ers-windows-10 otherwise only trying from another pc could help.

[wannageek]

I don't understand how trying from another pc could help--you have to connect the modem under repair to the pc running the software and as soon as the modem is connected and detected the pc chooses the modem as the internet source so the software loses internet connectivity for the credit check. It's an impossible catch-22 loop....

[cmyorke1]

Determined it was windows priority setting. After making changes so the USB modem would not be first priority I was able to get everything set up.

[wannageek]

OK thanks, I followed the link above and did the same thing....