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Want A Refund,Cannot Unbrick My Phone

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  • khairul2564
    started a topic Want A Refund,Cannot Unbrick My Phone

    Want A Refund,Cannot Unbrick My Phone

    Can I ask for a refund? Your software tool does not fix my Huawei P10 Plus phone. Below is the log of DC-Phoenix 0.0.0.69 software that I got:


    10/2/2019 10:57:44 PM Starting to write device in FASTBOOT mode...
    File to update: VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint.dgtks
    Device detected:
    COM5: HUAWEI USB COM 1.0 (COM5)

    Writing bootloader...
    Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_4.dtwork...
    Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_5.dtwork...
    Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_6.dtwork...

    Waiting for fastboot device...

    Error detecting device in fastboot mode
    10/2/2019 10:58:44 PM Writing device finished OK

    username: khairul2564
    Last edited by khairul2564; 2019-02-10, 02:12 PM. Reason: add username

  • Valdemaras
    replied
    Refund now completed.

    Leave a comment:


  • khairul2564
    replied
    I have done many ways to unbrick the phone using your tool but to no avail.
    IT SHOULD BE NOTED THAT MY PHONE IS VERY HARD BRICKED,IT CANNOT GO INTO FASTBOOT MODE BY USING VOLUME DOWN+POWER BUTTON+USB CABLE TO BOOT FASTBOOT MODE....
    IT ALSO CANNOT BOOT INTO FORCE UPGRADE MODE USING POWER+VOLUME UP+VOLUME DOWN BUTTONS

    Below is the log that I got from the software...

    Device detected:
    COM5: HUAWEI USB COM 1.0 (COM5)
    BOOTLOADER File to update: Kirin960_T0_A8.0_V2
    OEM File to update: VKY-L29
    11/2/2019 9:10:24 PM Starting to write device...

    Writing bootloader...
    Writing Kirin960_T0_A8.0_V2_3.dtwork...

    Error writing Bootloader
    11/2/2019 9:10:41 PM Writing device finished - INCOMPLETE


    LATER I TRIED ANOTHER BOOTLOADER FILE ....

    Device detected:
    COM5: HUAWEI USB COM 1.0 (COM5)
    BOOTLOADER File to update: Kirin960_T0_A7.0_V1
    OEM File to update: VKY-L29
    11/2/2019 9:11:29 PM Starting to write device...

    Writing bootloader...
    Writing Kirin960_T0_A7.0_V1_3.dtwork...

    Error writing Bootloader
    11/2/2019 9:11:46 PM Writing device finished - INCOMPLETE


    LATER I TRIED THE LAST BOOTLOADER FILE FOR KIRIN 960...

    Device detected:
    COM5: HUAWEI USB COM 1.0 (COM5)
    BOOTLOADER File to update: Kirin960_T2_A7.0_V3
    OEM File to update: VKY-L29
    11/2/2019 9:12:19 PM Starting to write device...

    Writing bootloader...
    Writing Kirin960_T2_A7.0_V3_3.dtwork...
    Writing Kirin960_T2_A7.0_V3_4.dtwork...
    Writing Kirin960_T2_A7.0_V3_5.dtwork...

    Waiting for fastboot device...
    Device found: QYJ7N1742XXXXXXX


    Looking for a device in fastboot mode
    Device found: QYJ7N1742XXXXXXX

    SN:QYJ7N1742XXXXXXX
    IMEI:8629400XXXXXXXX
    IMEI1:8629400XXXXXXXX
    MEID:8629400XXXXXXX
    Build number: :VKY-L29C605B162
    Model: VKY-L29
    Battery state: 0

    Writing OEMINFO partition
    OEMINFO partition UPDATE FAIL
    Fatal error: Cannot access to device
    Cannot get FBlock info from device
    Cannot get HW FBlock info from device
    Fatal error: Cannot access to device

    Update fastboot mode failed
    11/2/2019 9:13:40 PM Writing device finished - INCOMPLETE



    please refund me... thanks so much




    Last edited by khairul2564; 2019-02-11, 12:33 PM. Reason: censor serial

    Leave a comment:


  • Valdemaras
    replied
    Can find it on the internet or on DC-phoenix support area access directly from DC-phoenix tool.

    Leave a comment:


  • khairul2564
    replied
    can you guide me more? where can i get the full stock rom?

    Leave a comment:


  • Valdemaras
    replied
    Hello, you need to use update OEMINFO tab and use loader+oeminfo then full stock rom matching that oeminfo.

    Leave a comment:

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