Want A Refund,Cannot Unbrick My Phone

[khairul2564]

Can I ask for a refund? Your software tool does not fix my Huawei P10 Plus phone. Below is the log of DC-Phoenix 0.0.0.69 software that I got:


10/2/2019 10:57:44 PM Starting to write device in FASTBOOT mode...
File to update: VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint.dgtks
Device detected:
COM5: HUAWEI USB COM 1.0 (COM5)

Writing bootloader...
Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_4.dtwork...
Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_5.dtwork...
Writing VKY-AL00_M00A066_Board_Software_general_7.0.0_r1_EMUI5 .1_05022AWK_testpoint_6.dtwork...

Waiting for fastboot device...

Error detecting device in fastboot mode
10/2/2019 10:58:44 PM Writing device finished OK

username: khairul2564

[Valdemaras]

Refund now completed.

[khairul2564]

I have done many ways to unbrick the phone using your tool but to no avail.
IT SHOULD BE NOTED THAT MY PHONE IS VERY HARD BRICKED,IT CANNOT GO INTO FASTBOOT MODE BY USING VOLUME DOWN+POWER BUTTON+USB CABLE TO BOOT FASTBOOT MODE....
IT ALSO CANNOT BOOT INTO FORCE UPGRADE MODE USING POWER+VOLUME UP+VOLUME DOWN BUTTONS

Below is the log that I got from the software...

Device detected:
COM5: HUAWEI USB COM 1.0 (COM5)
BOOTLOADER File to update: Kirin960_T0_A8.0_V2
OEM File to update: VKY-L29
11/2/2019 9:10:24 PM Starting to write device...

Writing bootloader...
Writing Kirin960_T0_A8.0_V2_3.dtwork...

Error writing Bootloader
11/2/2019 9:10:41 PM Writing device finished - INCOMPLETE


LATER I TRIED ANOTHER BOOTLOADER FILE ....

Device detected:
COM5: HUAWEI USB COM 1.0 (COM5)
BOOTLOADER File to update: Kirin960_T0_A7.0_V1
OEM File to update: VKY-L29
11/2/2019 9:11:29 PM Starting to write device...

Writing bootloader...
Writing Kirin960_T0_A7.0_V1_3.dtwork...

Error writing Bootloader
11/2/2019 9:11:46 PM Writing device finished - INCOMPLETE


LATER I TRIED THE LAST BOOTLOADER FILE FOR KIRIN 960...

Device detected:
COM5: HUAWEI USB COM 1.0 (COM5)
BOOTLOADER File to update: Kirin960_T2_A7.0_V3
OEM File to update: VKY-L29
11/2/2019 9:12:19 PM Starting to write device...

Writing bootloader...
Writing Kirin960_T2_A7.0_V3_3.dtwork...
Writing Kirin960_T2_A7.0_V3_4.dtwork...
Writing Kirin960_T2_A7.0_V3_5.dtwork...

Waiting for fastboot device...
Device found: QYJ7N1742XXXXXXX


Looking for a device in fastboot mode
Device found: QYJ7N1742XXXXXXX

SN:QYJ7N1742XXXXXXX
IMEI:8629400XXXXXXXX
IMEI1:8629400XXXXXXXX
MEID:8629400XXXXXXX
Build number: :VKY-L29C605B162
Model: VKY-L29
Battery state: 0

Writing OEMINFO partition
OEMINFO partition UPDATE FAIL
Fatal error: Cannot access to device
Cannot get FBlock info from device
Cannot get HW FBlock info from device
Fatal error: Cannot access to device

Update fastboot mode failed
11/2/2019 9:13:40 PM Writing device finished - INCOMPLETE



please refund me... thanks so much

[Valdemaras]

Can find it on the internet or on DC-phoenix support area access directly from DC-phoenix tool.

[khairul2564]

can you guide me more? where can i get the full stock rom?

[Valdemaras]

Hello, you need to use update OEMINFO tab and use loader+oeminfo then full stock rom matching that oeminfo.