Error code 62

[timmah_1977]

Hi,

I am experiencing trouble trying to unlock the following:

════════════════════════

DC - Unlocker 2 Client 1.00.1431

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Found Applications port COM5
Found Diagnostics port COM6

Found modem : AirCard 312U
Model : AirCard 312U
IMEI : 351X2804X239X03
Serial NR. : C9X17X108X812
Firmware : N2_0_8_5AP
Voice feature : disabled
SIM Lock status : Locked (PH-NET PIN)

════════════════════════

I just purchased 10 credits to unlock it.

My username is timmah1977

My IP is 106.68.1.103.

When I attempt the unlock I get:

════════════════════════
Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

════════════════════════

When I try to check my account I get:
════════════════════════
Check account status

Error connecting to server !

════════════════════════

Are you able to assist?

My internet connection is fine. I am not using a proxy or VPN at all.

[Valdemaras]

Hi,

I am experiencing trouble trying to unlock the following:

════════════════════════

DC - Unlocker 2 Client 1.00.1431

Detecting modem :

selection :
manufacturer - SierraWireless/NETGEAR
model - Auto detect (recommended)

Found Applications port COM5
Found Diagnostics port COM6

Found modem : AirCard 312U
Model : AirCard 312U
IMEI : 351X2804X239X03
Serial NR. : C9X17X108X812
Firmware : N2_0_8_5AP
Voice feature : disabled
SIM Lock status : Locked (PH-NET PIN)

════════════════════════

I just purchased 10 credits to unlock it.

My username is timmah1977

My IP is 106.68.1.103.

When I attempt the unlock I get:

════════════════════════
Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

════════════════════════

When I try to check my account I get:
════════════════════════
Check account status

Error connecting to server !

════════════════════════

Are you able to assist?

My internet connection is fine. I am not using a proxy or VPN at all.

Are you able to log into server when 312U is disconnected from pc?

[timmah_1977]

Are you able to log into server when 312U is disconnected from pc?

Thanks for your reply, Valdemaras.

The DC-Unlocker server went down shortly after this post as reported by another error in the client.

Once the server came back up, I was able to proceed with the unlock.

[Valdemaras]

Thanks for your reply, Valdemaras.

The DC-Unlocker server went down shortly after this post as reported by another error in the client.

Once the server came back up, I was able to proceed with the unlock.

Cheers, thank you for the feedback and update on the situation

[carloslopez]

Hi, i have a problem:

User name: carloslopez

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

[Valdemaras]

Hi, i have a problem:

User name: carloslopez

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

No blocks on you on our side, therefore problem somewhere on yours. Disconnect modem/router if there is any connected for unlock, Try disabling firewall and antivirus software temporary while trying to log in/unlock. Connection won't work if you use proxy or connect from VPN. If none of these things helped then only using different internet connection method may help.

[sachi.zigo]

Im getting "faild to get support area link" message when i click access support area button.
when check login click i get "access denied ( for dongle sharing )" message?
why is that? Please help me.
i have never shared dongle with any software.
but i have installed some screen sharing software s for some other uses. what can i do?
DONGLE ID: 013242EE

================================================== =================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

================================================== =================

Check account status

Error connecting to server !

================================================== =================

[Valdemaras]

Im getting "faild to get support area link" message when i click access support area button.
when check login click i get "access denied ( for dongle sharing )" message?
why is that? Please help me.
i have never shared dongle with any software.
but i have installed some screen sharing software s for some other uses. what can i do?
DONGLE ID: 013242EE

================================================== =================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

================================================== =================

Check account status

Error connecting to server !

================================================== =================

Your computer runs usb activity scanning/sharing service, therefore you got blocked. You must remove such service/software from computer before using DC-unlocker otherwise you will get blocked again.
Block now removed. If you do not know what service/software on your machine causes this then can only suggest to use dc-unlocker from another pc. Note: receiving multiple blocks for same reason may end up with a permanent block.

[xukca]

Hello, guys! I got error 3-4 times before i managed to uninstall all the software that was interacting with dc-unlocker. Now i guess my account is blocked because when i try to unlock i get this error:
==================================================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

==================================================

And when i try checking my account status i get this error:
==================================================

Check account status

Error connecting to server !

==================================================

Dongle ID: 0001239C

Thank you in advance!

[Valdemaras]

Hello, guys! I got error 3-4 times before i managed to uninstall all the software that was interacting with dc-unlocker. Now i guess my account is blocked because when i try to unlock i get this error:
==================================================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

==================================================

And when i try checking my account status i get this error:
==================================================

Check account status

Error connecting to server !

==================================================

Dongle ID: 0001239C

Thank you in advance!

Your computer runs usb activity scanning/sharing service, therefore you got blocked. You must remove such service/software from computer before using DC-unlocker otherwise you will get blocked again.
Block now removed. If you do not know what service/software on your machine causes this then can only suggest to use dc-unlocker from another pc. Note: receiving multiple blocks for same reason may end up with a permanent block.

[seanyboy13uk]

Hi there,

I have a huawei E3372h-153 and i bought credits to unlock the network oparator and im using a clean and updated version of windows 7 to use the dc-unlocker software but i get the error 62 code when trying to unlock and i was wondering if it was caused by being blocked?.

any advice is greatly apprecaited

Acount: seanyboy13uk

================================================== =================

DC - Unlocker 2 Client 1.00.1436

Detecting modem :

selection :
manufacturer - Huawei modems
model - Huawei AuthVer 4 modem (New)

Selected Applications port COM4

Found modem : E3372
Model : Huawei AuthVer 4 modem (New)
IMEI : 867028041500656
Serial NR. : G4P7S19308000161
Firmware : 22.317.01.00.1055
Compile date / time : Jul 21 2017 16:28:54
Hardware ver. : CL2E3372HM
Dashboard version : WEBUI_17.100.14.01.1055_HILINK
Web UI version : WEBUI_17.100.14.01.1055_HILINK
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 1 (unlock attempts left : 9)

================================================== =================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

================================================== =================

[Vincentas]

Hi there,

I have a huawei E3372h-153 and i bought credits to unlock the network oparator and im using a clean and updated version of windows 7 to use the dc-unlocker software but i get the error 62 code when trying to unlock and i was wondering if it was caused by being blocked?.

any advice is greatly apprecaited

Acount: seanyboy13uk

================================================== =================

DC - Unlocker 2 Client 1.00.1436

Detecting modem :

selection :
manufacturer - Huawei modems
model - Huawei AuthVer 4 modem (New)

Selected Applications port COM4

Found modem : E3372
Model : Huawei AuthVer 4 modem (New)
IMEI : 867028041500656
Serial NR. : G4P7S19308000161
Firmware : 22.317.01.00.1055
Compile date / time : Jul 21 2017 16:28:54
Hardware ver. : CL2E3372HM
Dashboard version : WEBUI_17.100.14.01.1055_HILINK
Web UI version : WEBUI_17.100.14.01.1055_HILINK
SIM Lock status : Locked (Card Lock)
Wrong codes entered : 1 (unlock attempts left : 9)

================================================== =================

Unlocking, please wait ...

Error connecting to server !

Error code 62

unlock failed !

================================================== =================

Be sure that you have other internet connection, not from modem which you try to unlock.
Check adapter binding settings https://www.dc-unlocker.com/adapter-binding-settings
If adapters do not solve connection problem check metrics:
control panel > network and internet > network connections > Right click on your device that you want to unlock connection > Properties > Internet protocol (TCP/IPv4) > Properties > Advanced > IP settings > Uncheck "Automatic metric". Set Interface metric as "10". OK > OK > Close

Unfortunately, but your modem version is not supported for unlock.

[Jay99]

Hi,
I got the Error code 62 Unlock Failed too when I want to unlock a SierraWireless/Netgear USB 306 cell key. When I check the server status, there is no problem, I can connect to the server. So why do I got the error if I can connect to the server?
Thx

[Valdemaras]

Hi,
I got the Error code 62 Unlock Failed too when I want to unlock a SierraWireless/Netgear USB 306 cell key. When I check the server status, there is no problem, I can connect to the server. So why do I got the error if I can connect to the server?
Thx

Please, let us know software user name. Also, when you connect your USB 306 to pc, does it appear in the device manager under the "network adapters" section on a computer?

[Jay99]

Software is DC Unlocker 1437, user name is DC Unlocker User, And yes, the key is detected by Windows and by DC Unlocker.