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  • Originally posted by MrKonz0 View Post
    Device not connecting EC5377

    User: xxx
    User credits: xx
    Switching Diagnostic ports

    USB Device REMOVAL
    Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
    VidPid: VID_12D1&PID_14DC
    Instance id: 0123456789ABCDEF

    USB Device INSERTION
    Type: @usb.inf,%usb\composite.devicedesc%;USB Composite Device
    VidPid: VID_12D1&PID_1442
    Instance id: 0123456789ABCDEF

    User: xx
    User credits: xx

    Make sure device is not being used by another service on computer and make sure you have USB drivers installed for it on computer.

    Comment


    • Originally posted by Valdemaras View Post
      Make sure device is not being used by another service on computer and make sure you have USB drivers installed for it on computer.

      Still same i have reinstalled drivers and checked it on a new computer also when this device was locked it used to get connected without any problem now it doesn't connect after i have unlocked it

      Comment


      • Originally posted by MrKonz0 View Post


        Still same i have reinstalled drivers and checked it on a new computer also when this device was locked it used to get connected without any problem now it doesn't connect after i have unlocked it
        Were it is visible in device manager then now?

        Comment


        • Originally posted by Valdemaras View Post
          Were it is visible in device manager then now?
          Yes but its visible as a network adapter
          Attached Files

          Comment


          • Originally posted by MrKonz0 View Post
            Yes but its visible as a network adapter
            Device must be visible in ports section for it to be detected on HHS firmware writer. Make sure you are using latest HHS firmware writer, it exists hilink modem for devices automatically, monitor device manager when you launch firmware writer soft, see if device disappears from network adapters and appears under "other devices" section. Otherwise you can try to exit hilink mode manually like shown here - https://www.dc-unlocker.com/huawei-h...witch-to-ports

            Comment


            • Originally posted by Valdemaras View Post
              Device must be visible in ports section for it to be detected on HHS firmware writer. Make sure you are using latest HHS firmware writer, it exists hilink modem for devices automatically, monitor device manager when you launch firmware writer soft, see if device disappears from network adapters and appears under "other devices" section. Otherwise you can try to exit hilink mode manually like shown here - https://www.dc-unlocker.com/huawei-h...witch-to-ports
              After connecting device and launching software it appears in other devices but software is still not detecting it
              Attached Files

              Comment


              • If it appears in other devices means you need to install usb drivers for it for device to become detectable. Drivers can be found on our support area.

                Comment


                • please I need firmware file for E5377Ts-32
                  thanks!

                  Comment


                  • Originally posted by Rawand View Post
                    please I need firmware file for E5377Ts-32
                    thanks!
                    Available ones for e5377 are here https://www.dc-unlocker.com/file-lis...platform/E5377

                    Comment


                    • Hi Valdemaras,

                      Here I have an Orange (Fr) Airbox modem (must be E5372s-32?)..

                      I need for firmware "Airbox_Update_21.270.07.01.314.exe" in support area.

                      After a successfull firmware update via original Huawei flasher "E5372_Update_21.290.21.00.00.exe", I cannot go back to customized 21.270.07.01.314 Orange version.

                      The downgrade process show "ERROR CODE 16: Failed to switch the download mode", and modem still locked on Huawei logo.

                      Only AFTER this step, I read the note on 1st post "Supports flashing new customized firmwares (21.290<...>) - Note that after update to this new type of firmware, writing back old/previous firmware won't be possible at the moment. Appropriate message will pop up on program before flashing to secure user from fault".....

                      There is any hope to restore back the better customized firmware?
                      Note that in normal operation it install only one COM PORT (PC UI Interface) once connected to PC via USB cabe.
                      Thank you

                      __________________________________________________ ___
                      Trying to go back version using Huawei HiSilicon Firmware Writer:
                      __________________________________________________ ___

                      Only 1 modem, selected to get information

                      Getting information from the device...
                      Getting information from the device...OK

                      Model: Airbox
                      Application port: COM11
                      Diagnostic port: --
                      IMEI: 862598022412345
                      Firmware Version: 21.290.21.00.00
                      Build Date: Feb 05 2015, 17:21:27
                      DL Ver:2.0
                      DL Info:
                      swver:21.290.21.00.00
                      isover:WEBUI_17.100.08.00.03_E5_V7R1_V3R2_V3R3
                      product name:B710D0
                      dload type:0
                      Authority Id:862598022418263,0
                      Authority Ver:1000

                      User: 09123456
                      User credits: 9999
                      31/05/2015 19.43.14 Starting to write device...
                      Validating file...
                      File to write: C:\Users\utente\Downloads\FIRMWARE\Huawei_E5372_Fi rmware_21.270.13.00.00_Universal.dgtk
                      File version: 21.270.13.00.00
                      Looking for attached port...
                      Attached port found: COM11
                      Changing device to download mode...

                      USB Device REMOVAL
                      Type: @oem28.inf,%busfilter.devicedesc%;USB Composite Device
                      VidPid: VID_12D1&PID_1506
                      Instance id: 5&33e726e1&0&4

                      USB Device INSERTION
                      Type: @usb.inf,%usb\composite.devicedesc%;Dispositivo USB composito
                      VidPid: VID_12D1&PID_1C05
                      Instance id: 5&33e726e1&0&4
                      Device has signed firmware
                      The file has no signature
                      Error: signature verification NOT passed
                      31/05/2015 19.44.13 Writing device finished with ERROR


                      And modem is freeze on Huawei logo..

                      _________________________________
                      Also the solution of "Partydoc" don't work
                      _________________________________
                      https://forum.dc-unlocker.com/forum/...241#post148241
                      _________________________________
                      It show the Up Arrow and "Do Not Power Off" message on display, but Error 16 come after...
                      Last edited by Fakiro; 2015-05-31, 06:36 PM.

                      Comment


                      • Originally posted by Fakiro View Post
                        Hi Valdemaras,

                        Here I have an Orange (Fr) Airbox modem (must be E5372s-32?)..

                        I need for firmware "Airbox_Update_21.270.07.01.314.exe" in support area.

                        After a successfull firmware update via original Huawei flasher "E5372_Update_21.290.21.00.00.exe", I cannot go back to customized 21.270.07.01.314 Orange version.

                        The downgrade process show "ERROR CODE 16: Failed to switch the download mode", and modem still locked on Huawei logo.

                        Only AFTER this step, I read the note on 1st post "Supports flashing new customized firmwares (21.290<...>) - Note that after update to this new type of firmware, writing back old/previous firmware won't be possible at the moment. Appropriate message will pop up on program before flashing to secure user from fault".....

                        There is any hope to restore back the better customized firmware?
                        Note that in normal operation it install only one COM PORT (PC UI Interface) once connected to PC via USB cabe.
                        Thank you

                        __________________________________________________ ___
                        Trying to go back version using Huawei HiSilicon Firmware Writer:
                        __________________________________________________ ___

                        Only 1 modem, selected to get information

                        Getting information from the device...
                        Getting information from the device...OK

                        Model: Airbox
                        Application port: COM11
                        Diagnostic port: --
                        IMEI: 862598022412345
                        Firmware Version: 21.290.21.00.00
                        Build Date: Feb 05 2015, 17:21:27
                        DL Ver:2.0
                        DL Info:
                        swver:21.290.21.00.00
                        isover:WEBUI_17.100.08.00.03_E5_V7R1_V3R2_V3R3
                        product name:B710D0
                        dload type:0
                        Authority Id:862598022418263,0
                        Authority Ver:1000

                        User: 09123456
                        User credits: 9999
                        31/05/2015 19.43.14 Starting to write device...
                        Validating file...
                        File to write: C:\Users\utente\Downloads\FIRMWARE\Huawei_E5372_Fi rmware_21.270.13.00.00_Universal.dgtk
                        File version: 21.270.13.00.00
                        Looking for attached port...
                        Attached port found: COM11
                        Changing device to download mode...

                        USB Device REMOVAL
                        Type: @oem28.inf,%busfilter.devicedesc%;USB Composite Device
                        VidPid: VID_12D1&PID_1506
                        Instance id: 5&33e726e1&0&4

                        USB Device INSERTION
                        Type: @usb.inf,%usb\composite.devicedesc%;Dispositivo USB composito
                        VidPid: VID_12D1&PID_1C05
                        Instance id: 5&33e726e1&0&4
                        Device has signed firmware
                        The file has no signature
                        Error: signature verification NOT passed
                        31/05/2015 19.44.13 Writing device finished with ERROR


                        And modem is freeze on Huawei logo..

                        _________________________________
                        Also the solution of "Partydoc" don't work
                        _________________________________
                        https://forum.dc-unlocker.com/forum/...241#post148241
                        _________________________________
                        It show the Up Arrow and "Do Not Power Off" message on display, but Error 16 come after...
                        At the moment unfortunately there isn't any method to downgrade it to previous or other firmware if you have updated it to 21.290<..>, this one is signed and does not allow to flash back to standard firmwares that does not have such signature.

                        Comment


                        • Originally posted by Valdemaras View Post
                          At the moment unfortunately there isn't any method to downgrade it to previous or other firmware if you have updated it to 21.290<..>, this one is signed and does not allow to flash back to standard firmwares that does not have such signature.
                          Thank you Valdemaras, ...hope to have any solution soonest, but from now on Huawei firmware are signed? Or it's particular final version? thx

                          Comment


                          • Originally posted by Fakiro View Post

                            Thank you Valdemaras, ...hope to have any solution soonest, but from now on Huawei firmware are signed? Or it's particular final version? thx
                            It's only 21.290<...> that has signature on it, other firmwares will work as they used to.

                            Comment


                            • Originally posted by Valdemaras View Post
                              It's only 21.290<...> that has signature on it, other firmwares will work as they used to.
                              Valdemaras, please check also this:
                              E5372s-32TCPU-V200R001B290D17SP00C1087 European channel.rar

                              Comment


                              • Originally posted by Fakiro View Post
                                You want us to convert this file into flashable one via HHS firmware writer? Or what you've mean to check it?
                                It doesn't seem that download would work from this page however.
                                Last edited by Valdemaras; 2015-06-02, 06:57 AM.

                                Comment

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